Highlighted
Ariep
Copper

Dell PhotoStage and Dell Stage Remote keep Crashing

Hi. Have a brand new XPS 17 .Out of the Box PhotoStage and  Dell Stage Remote keep Crashing .After a few seconds of running the apps crash. The erros says: Dell PhotoStage has stopped working . Same for Dell Stage Remote .
Ideas anyone? 

0 Kudos
13 Replies
Ossieman
Copper

Re: Dell PhotoStage and Dell Stage Remote keep Crashing

I have the same problem with Photostage. It keeps saying Dell Photostage has stopped working and has to close the programme. Got my XPS 17 in August. No idea whats causing it but can't even update the reqired update before it crashes again, very annoying!! Help!!

0 Kudos
Arik11
Bronze

Re: Dell PhotoStage and Dell Stage Remote keep Crashing

Had dell support for 1.5 hours on line with me .They uninstalled and re installed..it worked for 6 minutes after they hang up.Decided not to bother and waste time. Deleted all dell pre installed stage garbage.At the end of they day they serve no serious purpose...do they?If dell support reads this post I would be happy if they would seriously take responsibility and fix the issue, but not on the expense of our time!

0 Kudos
Notts John
Copper

Re: Dell PhotoStage and Dell Stage Remote keep Crashing

I have also wasted a lot of time including rebuilds from emergency partition trying to get Dell Stage working properly while commissioning a new XPS.  I am sure that I am not doing anything wrong; if I am doing so then it will have been a perfectly reasonable user error that resilient software should handle with ease. It is just useless flaky software. I suspected at one stage that the problem was with that annoying accu weather gizmo that is launched by stage. Now I am not so sure.

Dell Stage yet again raises the issue of added 'devalue software' that all manufacturers seem intent on providing to the detriment of their reputation.

I am now going to uninstall it.  I believe that there are two other bits to uninstall with it.

I wonder if it can be reinstalled if and ever Dell make it work.

 

Tags (1)
0 Kudos
Arik11
Bronze

Re: Dell PhotoStage and Dell Stage Remote keep Crashing

Hi There. Sure you can, but why waste the time. Dell has failed seriously by  pre installing these apps without testing. Furthermore.. they have had so many complaints and failed again by not doing a single act to fix it. They just seem not to care…In any case there are plenty of more reliable apps out there you can use.

0 Kudos
Notts John
Copper

Re: Dell PhotoStage and Dell Stage Remote keep Crashing

I am not wasting my time by uninstalling a piece of unnecessary fragile software. I previously blamed myself and tried to fix the problem myself. I now realise that the software rather than myself is at fault.

To be more constructive ; are there any issues about uninstalling Stage. Please be aware that I may have misundertood the main topic of the thread. I am referring to the subject of Dell Stage.

0 Kudos
Braas
Copper

Re: Dell PhotoStage and Dell Stage Remote keep Crashing

I, too have had the same problem "out of the box"  I call Dell technicial service, they worked on the computer for about an hour: uninstalled and reinstalled and changed some settings.  I thought it was fixed... crashed in about five minutes.  Called back the next day: The technician said that it was Kaspersky and talked me into using Mcafee, this took about an hour and the technician told me that this would solve the problem. One minute later it crashed again!!

I called Costco and spoke to someone that handled these problems.  the guy said that many of the dell computer purchasers were complaining about the same issue.  I really wanted this computer, so, I thought I would return it and re-purchase another one.  I did and received it today!  I pluged it in and Bam!  Got the same error message from "Photostage"  So now I'm back discussing this problem with the technicians... they say they haven't known of any other users having these problems! ( this is a lie)

So, my conclusion is: Dell is very aware of this problem and they are simply ignorring it!  They're not going to fix it or stop sending it out in their Bloatware.  I've decided to put Dell on notice: I will simply keep purchasing and returning any computer that isn't working properly!

0 Kudos
Arik11
Bronze

Re: Dell PhotoStage and Dell Stage Remote keep Crashing

....  I've decided to put Dell on notice: I will simply keep purchasing and returning any computer that isn't working properly!

And you are so right! I wish I would have done this when I got my XPS...Just to make the point

0 Kudos
Arik11
Bronze

Re: Dell PhotoStage and Dell Stage Remote keep Crashing

...On another note. All users with this issue should get together and during 24-48 call in for support all stating the same issue exactly.Let's see Dell handling that one.. Smiley Happy

0 Kudos
sueszoo
Copper

Re: Dell PhotoStage and Dell Stage Remote keep Crashing

Thank you all for writing about this problem, I thought it was only me!  Actually, I only have problems with PhotoStage crashing, the other elements of Stage seem to work fine (phew!) so I'm keeping it for now. In all my exhaustive/exhausting research on this problem I did see one thing (don't remember where) about Dell coming out with an upgrade to this program in December, and that allegedly will fix the problem. It's mid-January and haven't seen it yet.

While I agree some of this stuff is Bloatware, I actually do like Stage, except for the crashing. Have other stuff that I don't want though. Delete it and it keeps coming back, ACK! 

0 Kudos