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Dell System Detect
Just went on Dell's Support site to check for new driver updates.
I used the "Analyse System for Updates" button as I usually do (last used ok about a week ago)...which initializes the "Dell System Detect" software. However, on this occasion it downloaded a new version of the software. It installed fine but now I get this:-
We're sorry
to return to the Drivers & Downloads page.
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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May 29th, 2013 11:00
Hi unununium,
Sorry for the inconvenience. There is some maintenance going on in this feature currently. Please provide me the system model and the hardware driver you are looking for so that I can provide you an update for your system.
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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May 30th, 2013 23:00
Hi unununium,
Please follow the steps mentioned below to check if the “Analyze my system for updates” is working.
1. Right click on the icon
from the taskbar (right side lower corner).
2. Select “Exit”
3. Go back to Drivers & Download page and click on “Analyze my system for updates” again.
If still getting same error as mentioned above, Please follow next steps.
4. Go to Programs and Features. Uninstall “Dell System Detect” software. Follow the onscreen instructions. Restart the computer.
5. Go back to Drivers & Download page and click on “Analyze my system for updates” again to re-install Dell System detect and scan the system for driver updates.
Please let me know if this helps.
unununium
78 Posts
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May 29th, 2013 11:00
Hi Ravi,
Ahhhh righto that's probably what the problem is then.
I have all the latest drivers installed to date...at least I thought I did.
I just used one of those 3rd party driver update applications (SlimDriver) and was surprised when it identified 16 out of date drivers. Admittedly the drivers it sourced were direct from the manufacturers sites, i.e Intel, Realtek, Qualcomm Atheros but all went in fine and there are no problems in Device Manager.
I just wanted to see if Dell's analyse tool would recognise the newer drivers and not offer any others. I guess I'll check back in a week or so and see if they have finished with their maintenance.
Thanks for your help mate. I'll close this thread now.
unununium
78 Posts
0
June 3rd, 2013 10:00
Hi,
Yes tried all above but still getting same message when trying to use the tool. I've also tried doing all above in both IE10 (32 bit) and Chrome. Are Dell still performing maintenance on the tool?
PS one thing I have noticed with the updated utility, which the old one never used to do, is that it creates this start-up entry:-
Yes HKCU:Run DellSystemDetect C:\Users\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dell\Dell System Detect.appref-ms
*Uninstalling Dell System Detect from add/remove programs leaves this entry intact and I have to delete it manually via CCleaner.
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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June 4th, 2013 14:00
Hi unununium,
Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check with concerned team and get back to you. To send a private message, click on my name and select start conversation.
Bryan R_a42fa5
3 Posts
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June 6th, 2013 15:00
I am having the same issues on my 17R running Windows 7, please continue to post a fix.
Bryan R_a42fa5
3 Posts
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June 6th, 2013 17:00
I am having the same issues on my 17R running Windows 7,but it continues in a loop, I follow the procedure but still tell me to update analyzer without going any farther. please continue to post a fix.
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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June 7th, 2013 12:00
Hi Bryan R,
Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check with concerned team and get back to you. To send a private message, click on my name and select start conversation.
e_lotan
15 Posts
0
June 8th, 2013 11:00
I have a new Dell Vostro 3560 (i7, 8GB, Win8 Pro) and when I try to update my drivers I get the message "Dell System Detect Update Required" every time. I tried exiting the software like suggested in the website, I completely uninstalled the software, nothing seems to work.
Every time the same message:
Dell System Detect Update Required
Please install the newest version of Dell System Detect in order to complete your task.
Here’s how:
1. In your computer's task bar (lower right corner) find the Download Manager icon: Dell Download Manager
2. Right click on the icon and select "Exit" from the menu.
3. Once you have exited, return to this window and click the Install Now button below to continue.
This happens in both IE10 and Google Chrome since last Thursday.
Am I doing something wrong? Is there a solution to my problem?
Bryan R_a42fa5
3 Posts
0
June 8th, 2013 11:00
I'm waiting for a private message for Ravi for the answer.
abrown6597
5 Posts
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June 15th, 2013 14:00
How do I get the Updated system detect software?
abrown6597
5 Posts
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June 15th, 2013 14:00
I am having the same exact problem. I did exactly what you said. unistalled the dell system detect and reinstalled on the page that says go to taskbar and exit from the system detect click here to install update software...I am still getting same error. Over and over and over.
Angela
abrown6597
5 Posts
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June 15th, 2013 15:00
How do you sent a private message to Ravi? I am new here don't have a clue what I am doing.
ann higginbotha
1 Message
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June 15th, 2013 16:00
i bought a laptop from a garage sale and when i turn it on it is asking for an administrator or system password. what do i do
ejn63
1 Rookie
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June 15th, 2013 16:00
If the seller can't provide the password, return it for a refund.