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Dell XPS 15 9550 - Raised Trackpad Battery Swelling
Hello,
So a couple of days ago I noticed that my trackpad was begining to raise up off my laptop. Some quick google searches indicate that this is happening to others. I purchased the computer 1.5 years ago and it is no longer under warranty. Additionally, it looks like the battery for this laptop has been discontinued. As this laptop was billed as a premium product, I'm concerned by this issue and I refuse to have to buy a new laptop when this one is less than 2 years old. What is the process to get a replacement battery for the XPS 15 9550? As of now it is dangerous and a potential fire hazard if the battery continues to swell.
DELL-Jesse L
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July 4th, 2017 06:00
brokenbatteryperson,
You should discontinue using the system until the battery is replaced. Contact Dell Support by phone. They will need to verify information about the battery and replace your battery.
1 (800) 624-9897
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July 4th, 2017 01:00
See this thread en.community.dell.com/.../19991419
And also this video www.youtube.com/watch
Maybe the same battery supplier as Samsung used for its Galaxy Note.