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Dell XPS 2016 (9350) - Realtek Audio Driver (V6.0.1.7829) malfunction ****HIGH ISSUE****

Hi Team,

I just purchased Dell XPS 9350. Whenever I do full shutdown then boot, always video, audio (both online and local videos) via any browser, VLC, movies & tv app are not playing and its keep loading. It will resolve once I restart the system, so its consistantantly happening after every full shutdown then boot.

I found that it's because of Realtek HD Audio driver  (V6.0.1.7829) and system working perfectly after rolling back to HD Audio Device default driver. Please fix this.

22 Replies
D Watson
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RE: Dell XPS 2016 (9350) - Realtek Audio Driver (V6.0.1.7829) malfunction ****HIGH ISSUE****

Same problem here after Dell auto-updated to latest Realtek Audio last week. Downloading the March driver update as we speak to revert.

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Rajveer86
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RE: Dell XPS 2016 (9350) - Realtek Audio Driver (V6.0.1.7829) malfunction ****HIGH ISSUE****

Yep I get this too. Did the March driver resolve the issue (well not resolve since the latest driver should work)?

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D Watson
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RE: Dell XPS 2016 (9350) - Realtek Audio Driver (V6.0.1.7829) malfunction ****HIGH ISSUE****

The March driver update is working as expected and the problems I was seeing both with notifications and no audio are gone.

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D Watson
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RE: Dell XPS 2016 (9350) - Realtek Audio Driver (V6.0.1.7829) malfunction ****HIGH ISSUE****

Typed too soon. Problem seems independent of the audio driver version.

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Rajveer86
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RE: Dell XPS 2016 (9350) - Realtek Audio Driver (V6.0.1.7829) malfunction ****HIGH ISSUE****

Yep I tried it too and found it also didn't work. Switching to the built-in high definition audio driver works but obviously isn't an ideal solution. At least it confirms the Realtek driver is the issue.

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D Watson
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RE: Dell XPS 2016 (9350) - Realtek Audio Driver (V6.0.1.7829) malfunction ****HIGH ISSUE****

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atxyde
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RE: Dell XPS 2016 (9350) - Realtek Audio Driver (V6.0.1.7829) malfunction ****HIGH ISSUE****

I have a similar problem with my Dell 15 9550. As a temporary fix after login in go to your Task Manager [CTRL+ALT+ESC], select Details tab and kill (End task) the audiodg.exe. It will start again by itself and you should have audio back. I created a job to run a batch file to kill the exe after login.

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Rajveer86
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RE: Dell XPS 2016 (9350) - Realtek Audio Driver (V6.0.1.7829) malfunction ****HIGH ISSUE****

Brilliant, killing the process works, thank you! Would you mind provide the batch file that you use? I'm unsure of how to get it running with admin privileges.

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fil0083
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RE: Dell XPS 2016 (9350) - Realtek Audio Driver (V6.0.1.7829) malfunction ****HIGH ISSUE****

I am experiencing the same issue. It looks like using the Microsoft High Definition Audio Device, version

10.0.14393.0, it resolves the fresh boot problem. However with that driver the headphones do not work properly.

It seems that killing the process audiodg.exe, works! Is it possible to have the batch file to kill it automatically or to have a reference guide on how to create the batch?

Thanks!

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