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qwertert
Copper

Dell xps 13 9360 issues

Hi there, 

I've recently purchased a dell xps 13 9360 

I have had a few issues such as screen flicker every so often, maybe twice a day, however it doesn't affect me too much. 

There was also slight coil whine, especially when using skype and intensive task, however I managed to remove that by turning off turbo boost in bios. 

Just then the blue screen "your pc has run into a problem and needs to restart" and a very loud noise occured.  I have attached the event log for when this occured, not sure if it helps. 

I've only had the laptop for just less than a month and I really need it now so I can't and don't plan on returning it. Just wondering if anyone could suggest to me what to do, i.e. could I send it for maintenance in a few weeks time and they could thoroughly test the system?

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3 Replies
LSUFAN51
Diamond

RE: Dell xps 13 9360 issues

I'd suggest you first run the diagnostic tool to check hardware on the system by following the steps below:

1. Power off system

2. Power on system, quickly tap the F12 key continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click it. After quick tests, click on Hard Drive, and then Thorough Test Mode. Report back any error code.

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LSUFAN51
Diamond

RE: Dell xps 13 9360 issues

If there isn't any error code, I suggest you run the 'Guide Me' option to install latest chipset and video drivers. The Guide Me option will automatically detect driver updates for the system. Please follow instructions to run Guide Me option in the link below:

How to Find Drivers and Update Them (Official Dell Tech ...

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LSUFAN51
Diamond

RE: Dell xps 13 9360 issues

Check if latest windows updates are installed on system. Type Check for Updates onto [Cortana] search box, and then click on Check for Updates. Install any available updates and restart your PC if required. Also check Update History for any failed updates.

Lastly,

If you're still experiencing problems with the system, I suggest you contact Technical Support in the link below:

Contact Information | Dell US

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