I have a Dell Lat E 5500 - It has been running great for 3 years. Suddenly it says the adapter cord is plugged in, but it is not charging. I have tested this with 2 diferent batteries I got and get the same thing. It just is out of the blue
I also get a warning when I boot up about not being able to recognize the AC Adapter. Not sure what is causing this. Really frustrating.
Solved! Go to Solution.
I would advise you to update the system BIOS to resolve this issue.Before flashing the BIOS please check the following:
You can download the latest BIOS from the following link: http://dell.to/NEjTnH
Once the BIOS is updated, the system would restart. Check the status of the battery to see if it is getting recognized.
If you are still facing issues. Please check in BIOS if the AC adapter is getting recognized. Follow the steps below to check AC adapter in BIOS, you will have to use the up and down arrow keys on the keyboard as the mouse won't work in BIOS:
If the adapter is not getting recognised you will find a load defaults tab on the bottom right corner use it to load BIOS to defaults.
Hope this helps.Please reply if you have any questions.
Thanks & Regards,
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I did the BIOS update, which it needed anyway, however it did not do the trick. When I went into the BIOS settings it said it did not recongize the AC Adapter. I tried unplugging it and replugging it back in and no luck
Hi i to have a dell latitude E5500
It stopped charging the battery recently so i tried another as i taught my one was dead but it wouldn't charge this one either but both would charge in my friends laptop. I then noticed it wasn't recognising the power adapter so i tried four different dell adapters all of which work in other dell laptops but mine would not recognising them. I then bought a new power jack board as i taught the DC jack plug looked a bit worn but this still made no difference.
Now i have 0% on my battery and power adapters that cant be recognised the only thing i didn't try was as you said a Bios update. But is this possible with less then 10% charge on my battery ? And unfortunately the only person i know that has the same laptop has moved out off the country
Please Help I don't know what to do next
If you've already tried multiple Dell adapters and replaced the DC jack, all that's left is the mainboard -- that is faulty; replace the mainboard.
The presence or absence of a battery won't affect the detection of the AC adapter - if it's not sensed, and you've tried a new Dell adapter and replaced the power jack, you've done all the testing you need to -- the mainboard has to be the faulty part.