Highlighted
Gidl
Bronze

Flash on the monitor

Hi,

my laptop is a Dell XPS 13.

I noticed that when I plug in a mouse in a usb port while the pc is off an instantaneous light flash takes place on the monitor. Also I noticed that this happens only if the power supply is disconnected.

Is this a normal behaviour? Why?

Thank you in advance.

0 Kudos
4 Replies
Gidl
Bronze

RE: Flash on the monitor

Is there anyone who can help me with this strange behaviour?

0 Kudos
Moderator
Moderator

RE: Flash on the monitor

Thank you for your message.



Does this happen on all USB ports?



Disconnect the power cord & use the power button to shut down the computer & once turned off, connect the USB device & check if this happens.



Does this happen only when the USB mouse is connected, have you tried using other USB devices.



Please click on my Dell username & send a private message with the service tag, registered name & email address.


Dell-Sreejith Ramesh
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads
Driver order


 

0 Kudos
Gidl
Bronze

RE: Flash on the monitor

Hi, thank you for your reply.

I noticed that behaviour repeatedly about two moths ago; I tried again as you have suggested but I have not managed to replicate the problem again.

In case it will happen again in the following days, can I point it out in this same conversation?

Anyway, did you ever hear of other users facing a problem like this?

Thank you.

0 Kudos
Moderator
Moderator

RE: Flash on the monitor

Glad to know that the issue has been resolved for now.



This is not a known issue & we haven’t come across any such issues until now.



You can reach out to us here on the forum or send a direct message to me by clicking on my name & we will be glad to assist you on this.



Please save the link in your bookmarks/ favorites for future reference.

Dell-Sreejith Ramesh
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads
Driver order


 

0 Kudos