Highlighted
Zivvi5
Copper

Forgot Dell System & Administrator Password??

Hi, I bought my laptop lastyear when I went away overseas. I havent used it since for at least a few months as I always use the home computer. The other day I tried to log on & cant remember the passwords I put in.I have two of them, the System password followed by administrator password. Any idea how to fix both passwords without deleting documents, photos? Etc. Thanks for your help.
0 Kudos
1 Reply
ejn63
Diamond

Re: Forgot Dell System & Administrator Password??

Remove the hard drive, mount it in an external case, and attach it to a working system to back up your files.  Then return the drive to the system and do a factory restore.

This assumes  you're asking about windows passwords - if it's a system BIOS password, you will need to call Dell and verify your ownership of the system.

0 Kudos