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Headphones are detected but no sound.

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I am having a Inspiron 15 R SE 7520

When i insert headphones/earphones/external speakers, they are detected by the laptop and the jack is shown as occupied but i dont hear any sound.

I uninstalled the audio drivers and re-installed it but the problem still remains.

The speakers work fine but the headphones dont work at all.

please help

Thanks

38 Replies

Re: Headphones are detected but no sound.

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Hi Parth Malhotra,

Please follow the below mentioned steps to set the Headphone as the default device:

  1. Open Control Panel and select Sound.
  2. When the Sound dialog appears click the Playback tab.
  3. Verify if the Headphone is listed and the right sound card listed under playback devices.
  4. If so, right click the Headphone device and click on default playback device.
  5. If they are not listed, Right click on the blank space and click on show disabled device.
  6. If the Headphone gets listed,
  7. Right click the “Headphone” select “Enable”. Right click the “Headphone” again and select “Set as default device” from the same list.
  8. Click “Ok”. Now remove and reconnect the Headphone and check.

Please post the results.

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

Re: Headphones are detected but no sound.

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I followed the steps mentioned by you but 'Headphone' is not listed under playback devices in the playback tab even when i click on show disabled devices

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Jim Coates
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Re: Headphones are detected but no sound.

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I followed the steps mentioned by you but 'Headphone' is not listed under playback devices in the playback tab

That is normal. You are not supposed to have to select "headphones" every time you want to listen to headphones.

If you have re-installed your audio driver and the problem remains then it is a hardware problem, except there is one configuration that can shut down audio to the headphones. That is when Headphones are selected to be the default Communication device. If you see anything like that on the Playback tab you should disable it.

Jim Coates -- 14 years on the Dell Laptop Audio boards -- since 2/6/04 

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Re: Headphones are detected but no sound.

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Hi Parth Malhotra,

Run the Windows Audio Playback Diagnose and Repair from the below MS FIX-IT.
MS Fix it: http://bit.ly/JvQScV

Check the Audio Jacks, Speakers and audio cables for damage. Test the audio output port through a known good head phones or external speakers.

Please post the results.

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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Re: Headphones are detected but no sound.

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Thank you for your advice but the windows fixit centre is not available for windows 8

Please suggest some other diagnostic tool.

And i tried different earphones and speakers too but i am not getting any sound.

Though whenever i insert a earphone/speaker in the jack the maxx audio pop up shows up asking for what kind of device i inserted in the jack.

That means the jack is working and device is detected when i insert earphone but i am getting no sound.

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Re: Headphones are detected but no sound.

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Hi Parth Malhotra,

Please uninstall and reinstall the Audio drivers, please follow the below mentioned steps:

1) Open Charms search box and type ”Device Manager” and select “Device Manager”.

2) In the “Device Manager” window, double click “Sound, video and controllers”.

3) Right click “sound device", click "Uninstall", and ensure to check the box “Delete driver software for this device”.

4) Follow the on-screen instructions to complete the uninstallation and restart the computer.

5) Click this link: http://dell.to/14r6c3D, and select “Download file”.

6) Follow the onscreen instructions and complete the installation and check the sound by connecting the Headphones.

Please reply for any further help.

 

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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Macawslover
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RE: Headphones are detected but no sound.

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I would like to know why is the headphone disappear from the list?  I was able to use the head phone for window 8? Now i am curious why?

it made me wonder.  

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Jim Coates
Diamond

RE: Headphones are detected but no sound.

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I would like to know why is the headphone disappear from the list?  I was able to use the head phone for window 8? Now i am curious why?

it made me wonder. 

Do you mean the list of playback devices on the Playback tab of the Sound properties? What appears in the list depends to an extent on the audio driver. If you are using a different driver now than the one you had before, that could be the reason that the list is different.

Unless you have a usb headphones, normally you will only see "Speakers". Open the Playback tab of the Sound properties and right click on the blank white area. Select to show disconnected devices and disabled devices. If there is still no Headphones that means that the driver uses "Speakers" for both headphones and speakers.

You could also try the native Windows audio driver. Some versions of it show Headphones as a separate device.

Jim Coates -- 14 years on the Dell Laptop Audio boards -- since 2/6/04 

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Macawslover
Bronze

RE: Headphones are detected but no sound.

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Yes . On the playback list used showing on headphones list and now it's disappeared. I missed using headphone on my laptop. I liked my privacy when I'm using to makes call on. Can you help me?
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