Headset Not Working (Dell Studio Laptop)


I have a problem that is driving me bonkers:  I own a Dell XPS desktop (Win 7-64) and run Ventrilo (a chat software used for gaming) and Plantronics headset (uses mic/headphone jacks) with mic.  Everything works fine.

The issue is with my new laptop (Studio 1745, Win7-64).  I installed Vent, plugged the headphones in, and no one can hear me.  The settings for Vent are identical on both computers and I am using the same headset.

Below is what got under "Device Manager"-->Sound, Video, Game Controls

Desktop: High Definition Audio Device ( MFG Microsoft)

Laptop: ATI High Definition Audio Device (MFG ATI), AVerMedia A338 Hybrid Analog/ATSC (MFG AVerMedia Tech), IDT High Def Audio CODEC (MFG IDT).



0 Kudos
1 Reply

Re: Headset Not Working (Dell Studio Laptop)

This should have been posted in the Laptop Audio (hardware) section.  Suggest you repost it there for more help. There can be some different issues with a laptop vs desktop.  

I do see one conflict, you note High Definition Audio Device (Microsoft) and IDT High Def Audio CODEC (IDT).  There could a conflict with this as the IDT is your actual audio chip, not the Microsoft device.

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives.  Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor


Member of Nashville based R.O.P.E.

0 Kudos