How to know brand new or refurbished?

Who can tell me: how to check the Dell laptop is brand new or refurbished?


8 Replies

Re: How to know brand new or refurbished?

Type in the Service Tag here (US): http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?~ck=ln&~tab=2&c=u...


You'll see ship date, start/end of warranty, etc.


Quality vendors, like Dell, operate under Federal Trade laws and are required to label any equipment sold as refurbished.

Message Edited by XPSM1530_owner on 08-13-2008 09:24 PM

Re: How to know brand new or refurbished?

Welcome to the forums Smiley Happy

It depends where you intend buying/bought it from? 
If it's direct from Dell, it's brand new.  If it's from a high street store, it'll be brand new.  If it's from anywhere else - i.e. Dell Outlet/Ebay etc, it'll be a refurbished unit.

I don't know how you'd check, if you've already bought the laptop... other than it should've been mentioned somewhere in the description (prior to you purchasing it) whether it was a brand new or refurbished unit?

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!


XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

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RE: How to know brand new or refurbished?

i have the same question.................

i bought it from the local shop in Pakistan............................He claimed that my laptop is new......but now when i am using it....it's pretty bad in quality compared to dell laptops i have used before....how can i know if it is new or refurbished one?

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RE: How to know brand new or refurbished?

where did you buy it from irtiza? I have the same issue. cant confirm whether it's brand new or refurbished. I got it from techno city Karachi. went on to dell's website to confirm but couldn't find the answer

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RE: How to know brand new or refurbished?

I am not exactly sure you can tell from the Support page anymore. My Alienware M!!xR2 used to say refurbished when I looked it up on the support page, but now it does not say that. It looks like a regular computer on the website and I  know it is refurbished. When I received it from the Dell Outlet it had a green refurbished sticker on the bottom of it and still has that for I never removed it.


Own: Dell Chromebook 11, Alienware M11xR2


Forum Member since 2004

"If your issue was resolved, please click  Yes ".


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RE: How to know brand new or refurbished?

I have purchased a Dell laptop S/N-JD140C2, is it refurbished or not how will I check ??

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RE: How to know brand new or refurbished?

System was shipped in 9/16, so it's likely not fresh from Dell -- ask your reseller.

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RE: How to know brand new or refurbished?

dear all. the same problem I have faced. I have purchased 11 dell latitude laptops from Kabul Afghanistan, and tried to check the warranty in the dell support Warrant tab, but not received any information or received (no Information available). would you please just help me for only understand are these products original or refurbished.

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