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Inspiron 15R 5520, new HDD not detected
Hi, i have a dell inspiron 5520, 6gb ram, 1 tb hard drive
Perhaps one of you kind people can help me; after being on the phone with tech support during the week, we had established my hard drive was faulty (upon boot my laptop screen would stay black and it would say: Checking media_ [fail] )
After establishing the hard drive was broken. i bought a new one, ive just connected it today and now it the screen is still black, it says checking media [fail]. But now it also says 'no boot device found. Press any key to reboot the machine'. Also there is now no problem with the new hard drive when checking the diagnostic.
Help me! Thanks :)
ejn63
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September 6th, 2014 04:00
The new hard drive is blank and will need to have Windows installed. Some of the these systems shipped with mSATA cache drives - have you run the Dell diagnostics to ensure that it's really the hard drive - and not the mSATA drive - that's bad?
maxxywelsh
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September 6th, 2014 06:00
Yes, ive run a diagnostic.
ejn63
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September 6th, 2014 06:00
What is the exact error code?
Did you reload WIndows?