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memzoo
Bronze

Inspiron 1721 Cursor Moves While Typing

I have an Inspiron 1721 purchased in Dec. 2007. When I'm typing, the cursor will suddenly move to another place on the screen. Often, this means I start typing on top of what I have already typed. Other times, it jumps to some random spot on the screen and selects something, which then opens another window. It's infuriating. It takes a long time to type even one paragraph, like this one. This happens with either AC or battery power.

This is different from the erratic touchpad problems caused by the faulty AC adaptors, obviously. Has anyone else experienced this, and if so, please suggest a solution before I go stark raving mad!

 

Edited to add: I'm running Vista.

Message Edited by memzoo on 05-17-2008 11:26 PM
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29 Replies
Durdle
Silver

Re: Inspiron 1721 Cursor Moves While Typing

I had this problem on my Vista Inspiron 1720. It was terrible when the notebook was new last October, but I was having worse problems with my cursor inadvertently picking up chunks of open windows and moving them somewhere else on the screen or opening applications etc. I managed to improve things by tweaking the touchpad settings but I never got it right and, eventually, Dell swapped out the touchpad. The new one is much better and I don't seem to get the cursor jumps any more. It (the cursor) still occasionally seems rather unresponsive, though.

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memzoo
Bronze

Re: Inspiron 1721 Cursor Moves While Typing

Thanks, Durdie.  I've tried changing the touchpad settings and it hasn't helped.  I also read an article in the Dell self-help area and I went all the recommended steps.  It's just as bad as ever.  Even typing this reply, my cursor has jumped back to a prior insertion point at least 5 times.

 

Also, I do have the problem with apps opening, apparently because the cursor has jumped there, and I've hit enter at the end of a paragraph. 

 

I guess I'll have to contact Dell for a replacement touchpad.  ARGH!  I spent way too much money on this system for it to be causing me so much aggravation.

 

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xangela
Copper

Re: Inspiron 1721 Cursor Moves While Typing

I have the same problem, I haven't found a way to stop it yet. :/
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memzoo
Bronze

Re: Inspiron 1721 Cursor Moves While Typing

Well, I received an 8-page email from Dell yesterday telling me what to do.  I don't think I should have to try to figure out how to fix this myself, since it is under warranty.  I am going to write back to Dell and ask them to send someone to my house, or give me a return authorization number so they can work on my laptop at their facility.  I am not savvy enough to go through their instructions without risking everything!
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memzoo
Bronze

Re: Inspiron 1721 Cursor Moves While Typing

Durdle, how many months did it take you to finally convince Dell that you had a hardware problem?
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Durdle
Silver

Re: Inspiron 1721 Cursor Moves While Typing

I first questioned my touchpad with Dell Support on 30th November and a BancTek engineer swapped it out on 9th May, so six. I was probably quite lucky in that Dell offered to collect the notebook for a totally unrelated DVD problem at the beginning of this month and, as part of that process, they asked me to list any outstanding issues. I don't know why but they then said they would look into two of the ones I nominated, including the touchpad, while they had the machine. In the event, the DVD problem was resolved at the last moment and I cancelled the return. Again, I don't know why but Dell then said they would send out an engineer to look at the other two problems; he turned up on my doorstep and swapped out the touchpad and the lid backplate.
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memzoo
Bronze

Re: Inspiron 1721 Cursor Moves While Typing

Sounds like you did get lucky!  Albeit, it took six months to get the touchpad replaced.  Another thing Dell said in their email to me was that when you're typing, if your hand even comes near the touchpad, it is likely to act up.  I was surprised they took this position, since my dh has used Dell laptops for many years without this weird problem, and my 9 year old son has a macbook with a touchpad, which he has used for 2+ years, with no similar problem.  I have observed his little hands brushing against the touchpad while he types, and he still doesn't have this aggravation.

 

It's very annoying and frustrating to know that it could take Dell six months to fix this problem.  Tonight I am going to try out my DVD player, since I haven't done so yet.  In fact, there are a lot of features I have not yet tried.  Guess I'd better get busy, so I can get everything corrected at once.

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Durdle
Silver

Re: Inspiron 1721 Cursor Moves While Typing

Last night, I posted more comments with the intention of comparing notes with you but I included a link containing my service tag etc, so the moderators deleted it. (Sorry, Dell, I'll try not to do that again Smiley Sad). I'll have another go tonight.

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memzoo
Bronze

Re: Inspiron 1721 Cursor Moves While Typing

Thanks, D.  I'll look for your response later today.  I also had a post deleted yesterday, because I used an abbreviation for a word that would have been censored!  Sorry, moderators, it was not intentional.Smiley Surprised
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