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bkbeeker
Copper

Inspiron 17R laptop, windows 8, Grey screen on start up will not boot

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I have an Inspiron 17R laptop, purchased in Jan 2013 that will not boot.  It powers on, briefly shows the Dell screen, then the screen goes to grey.  I have run the hardware diagnostics and it shows no problems or error messages.

Help?

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5 Replies
Moderator
Moderator

Re: Inspiron 17R laptop, windows 8, Grey screen on start up will not boot

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Hi  bkbeeker,

Welcome to the Community,

There few different Inspiron 17R system models.Example 17R 5720 or 17R N7110.

If you have a  Inspiron 17R SE 7720 then you may try the steps given in this link below to fix this problem:

lt.dell.com/.../lt.aspx

If you need further help please post your full system model.

Thank You

Dell | Social Media Outreach | Global Social Media & Community




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bkbeeker
Copper

Re: Inspiron 17R laptop, windows 8, Grey screen on start up will not boot

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Its a Inspiron 17R SE 7720. I read through the link info, windows 8 was preloaded on this, where would I get a Windows 8 OS Media or Windows 8 USB key or Direct USB Key?

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Moderator
Moderator

Re: Inspiron 17R laptop, windows 8, Grey screen on start up will not boot

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Hi  bkbeeker,

Private message me your system Service Tag number along with your full name,address and phone number.To private message click on my user name and click start conversation.

I will check and see if I can help you with the Windows disc.

Thank You

Dell | Social Media Outreach | Global Social Media & Community




bkbeeker
Copper

Re: Inspiron 17R laptop, windows 8, Grey screen on start up will not boot

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I got the disk and followed the directions, worked great, many thanks.

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Moderator
Moderator

Re: Inspiron 17R laptop, windows 8, Grey screen on start up will not boot

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Glad it worked.

Thank you for confirming.

Dell | Social Media Outreach | Global Social Media & Community




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