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Inspiron 17R laptop, windows 8, Grey screen on start up will not boot
I have an Inspiron 17R laptop, purchased in Jan 2013 that will not boot. It powers on, briefly shows the Dell screen, then the screen goes to grey. I have run the hardware diagnostics and it shows no problems or error messages.
Help?
DELL-Roshan L
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April 26th, 2013 06:00
Hi bkbeeker,
Private message me your system Service Tag number along with your full name,address and phone number.To private message click on my user name and click start conversation.
I will check and see if I can help you with the Windows disc.
Thank You
DELL-Roshan L
4.4K Posts
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April 26th, 2013 00:00
Hi bkbeeker,
Welcome to the Community,
There few different Inspiron 17R system models.Example 17R 5720 or 17R N7110.
If you have a Inspiron 17R SE 7720 then you may try the steps given in this link below to fix this problem:
lt.dell.com/.../lt.aspx
If you need further help please post your full system model.
Thank You
bkbeeker
3 Posts
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April 26th, 2013 05:00
Its a Inspiron 17R SE 7720. I read through the link info, windows 8 was preloaded on this, where would I get a Windows 8 OS Media or Windows 8 USB key or Direct USB Key?
bkbeeker
3 Posts
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May 2nd, 2013 19:00
I got the disk and followed the directions, worked great, many thanks.
DELL-Roshan L
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May 3rd, 2013 00:00
Glad it worked.
Thank you for confirming.