How do I reinstall the operating system for this computer that won't run in safe mode or any mode. The Dell screen appears and then the screen showing an unsuccessful start. It won't start in any mode--attempts to but then the blue screen appears. I don't have a clue how to restore this as it was shipped prior to the version that has the system restore feature.
The computer came with the Dell disks and the original version of XP. I tried going to setup and then setting it to load from the CD and then putting in the original version of XP that came with the computer. But it does not want to start from the CD so I don't know how to do a restore to put it back like it was when I first got it from Dell.
Over a period of time, I had ugraded to Service Pak2 so when I started having problems, I could not reinstall the original version of XP. I had been getting an error message for some time there was a problem with a driver. I had just started using the program remove part of the control panel to remove all programs slowly as I was going to try to take the computer back tot he original version and reinstall. But there were so many problems and it was slow. When I started up before this last crash, the device driver showed no devices and now the computer opens up with the message about not starting correctly and asking about loading in safe mode, etc. None of those work. We get to the Windows Screen and then a blue screen comes on and is there so shortly, there is no time to read the screen.
Ok, not sure I understood all that about running from the XP CD. But many people here talk of Dell using a ghost file to restore or reinstall. But I have to tell you I am sort of from the old school on this stuff and can easily do things the old way I suppose. If I were in your situation I would fdisk the drive, delete all partitions, then restart the computer with the XP OS installation CD in the drive. It should run and ask to partition the HD and then format the drive and then install windows. But you say you put the XP CD in the drive, boot the computer and it will not run the CD and get to any screen with options to do anything? Do you know how to get into bios setup? If so do you have the boot order set to CD drive first and then HD? Feel free to email me directly if you like. I have one contributor here that spends all his time pointing out to people trying to help that they are wrong and he never seems to help a person that ask for it. Reason I said this, sort of tired of offering free help when you have to deal with paid people doing this instead of helping someone that asked. I have done this for 13 years so if you like we can get it done.
Thank you very much for your help. Your e-mail was just enough to give me a clue as to how to solve this problem. I went to Microsoft and made disks to start the computer from and re-format and then I was able to reload the operating system. Fortunately, when I began having problems I had a backup of the files. Thank you!!!!!! I did not want to have to buy a new computer and it would have cost a lot to send off to have someone do this for me.