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April 15th, 2017 18:00

Inspiron 5755 Crashes constantly

I received an Inspiron 5755 as a birthday gift in November. Since then, I have been having an issue where it will crash multiple times a week (sometimes multiple times a day). I have run every diagnostic Dell recommends but to no avail. I even followed their instructions TO THE LETTER that resulted in bricking my laptop and having to send it to Dell for repair.

This is extremely frustrating that a practically new laptop has this issue. All of the "solutions" that I have been told to try so far, have not worked at all.

I thought maybe it was the network card causing the crash because it only seemed to crash when I was using WiFi but now it has starting crashing when connected with an Ethernet cable.

Attached is the crash report

3 Apprentice

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4.3K Posts

April 15th, 2017 18:00

Is the dump file really from Feb.?

You don't have a newer one?

If you could put the dump files on OneDrive and give us a link, maybe we could check.

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