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cdhedrick
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Inspiron N4010 Fails to Start Video Recording Webcam

I have an Inspiron N4010 and my webcam no longer works.  In Device Manager, it shows under Imaging Devices and shows that it is working properly and I have the latest driver.  When I am in Dell Webcam Central, and click Record, I receive this message:

Failed to start video recording.  There may be a problem with the video capture device or the audio recording device.

Since the microphone is working properly, it is obvious that it is the webcam.  I can't video chat in ooVoo or Skype either.  All the other person gets is sound.

I checked and I have the latest driver.  I have also uninstalled and reinstalled Dell Webcam Central.  Nothing has worked and I would love a solution.  Uninstalling and reinstalling Windows is not a very good option for me at this point.  I thought about taking my laptop apart (don't worry, I am qualified) and checking to see if the wire came loose or was damaged somehow.  Any suggestions or solutions would be greatly appreciated!!!

Thanks!

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14 Replies

Re: Inspiron N4010 Fails to Start Video Recording Webcam

Hi cdhedrick,

Try uninstalling the USB Controllers from the device manager and restart the system.

  • Press ‘Windows’ key + R on ‘Desktop’ screen 
  • Type ‘devmgmt.msc’ in run box and press ‘Enter’
  • Click > sign next to ‘Universal Serial Bus Controller’
  • Right click on the ‘USB Root’ Hub entry and click on ‘Uninstall’
  • Restart the system.

You may run the PC Checkup diagnostics available in the Dell Support Center application.

Please share the operating system in question for further assistance.

Keep me posted with the results. I will be glad to assist you further.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

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cdhedrick
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Re: Inspiron N4010 Fails to Start Video Recording Webcam

Sorry, I am running Windows 7 Professional 64-Bit.

What do I need from the Dell Support Center app?  I don't have it on my laptop and when I went to download it, it gave me this error:

There was a conflict with a downloaded rule's digital signature.

I will check to see if the drivers are on the Dell website.  If they are, I will try your steps and get back to you with results.  Thanks.

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cdhedrick
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Re: Inspiron N4010 Fails to Start Video Recording Webcam

I don't see the USB driver on the Dell website....

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Re: Inspiron N4010 Fails to Start Video Recording Webcam

Hi cdhedrick,

Dell Support Center application includes the Dell PC Checkup used to run test on the system or a specific part.

You may try downloading the application from the link http://dell.to/176Twko.

If you face any issues while downloading, try a different browser and also check if the system date and time is showing correctly.

Also the USB 2.0 drivers are a part of the Chipset driver and so are not listed separately.

System restart would automatically install back the USB drivers as USB 2.0 has native support in windows 7.

Keep me posted with the results. I will be glad to assist you further.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

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cdhedrick
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Re: Inspiron N4010 Fails to Start Video Recording Webcam

I was unable to download the Dell Support Center application through Chrome or Internet Explorer.  I did uninstall the USB Root Hub drivers and restarted my computer.  It reinstalled the drivers, including the Webcam driver, successfully.  After that, I opened Dell Webcam Central, but still received the same error message as before:

Failed to start video recording.  There may be a problem with the video capture device or the audio recording device.

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Re: Inspiron N4010 Fails to Start Video Recording Webcam

Hi cdhedrick,

You may try running the online diagnostics from the link http://dell.to/15vqoRn.

Click on the link and select ‘Hardware’.  Select ‘Camera’ from Diagnostic Selector and run test.

Keep me posted with the results. I will be glad to assist you further.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

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cdhedrick
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Re: Inspiron N4010 Fails to Start Video Recording Webcam

I was unable to run the diagnostic, I am getting the same message that I get when I try to download anything Dell related.  It says that there was a problem with the download.  I guess I am just stuck.  I bought a webcam and I am using that now.  Thanks for all the help everyone has provided in trying to correct this issue.

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Re: Inspiron N4010 Fails to Start Video Recording Webcam

Hi cdhedrick,

For the error ‘’There was a conflict with a downloaded rule's digital signature’’, you may try to turn off the Digital Signature.

Refer to the following link for the steps. The link is:

http://bit.ly/O1FfeP

Please feel free to reply for any further assistance.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

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cdhedrick
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Re: Inspiron N4010 Fails to Start Video Recording Webcam

Method one did not work, I will try method two and let you know what happens.  Thanks!!!

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