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Inspiron headphone jack problems

I have a few Inspirons with loose headphone jacks.  The oldest machine is 2 yrs old and the newest is 9 months old.  After reviewing the posts on this board, it seems to be a common problem.  The headphone jack should be durable enough to last forever.  I've never had this problem on any desktop with a quality sound card.  Does Dell have any plans to improve the headphone jack so it doesn't become faulty so quickly?
19 Replies

Re: Inspiron headphone jack problems

HighlanderHawk:

Please note that the DellTalk forum is not indicative of the majority of Dell systems - this forum tends to represent two very concentrated subsets of Dell system owners; those experiencing problems with their system, and those with usage questions.

Considering the amount of posts in this particular conference added every day, this doesn't seem to be a particularly common problem. It is unfortunate that two of your systems exhibit this problem. If your systems are still in warranty this would likely be covered.

 

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KuKaLiE
Bronze

Re: Inspiron headphone jack problems

im haveing the same problem its verey loose and my comp is 3 weeks old

X-ray_Doc
Bronze

Re: Inspiron headphone jack problems

I suspect this is a very common problem.  The design of the jacks on the Inspiron series is poor.  It is very easy to accidentally apply torque to the jack when a headphone plug is inserted.  The jack itself is flimsy and can't take this torque.  I think this is what causes the jack to become "loose" over time.  My connection is so loose that when I plug my headphones in, it no longer mutes the sound to the laptop speakers.  If I jiggle the plug or hold it with a little side pressure, I can get the speakers to stop playing.  I plan on calling Dell.  I certainly hope my warranty will cover this.  There has been no excessive force used on these connections.  They are just sub optimally designed.  Who else has this problem?
KuKaLiE
Bronze

Re: Inspiron headphone jack problems

yeah i have the same problem and i plan on calling as soon i get back from texas maybe ill have them fix i well im in texas
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PYROTAK
Silver

Re: Inspiron headphone jack problems

complete care is ur friend. its definetly a wear and tear issue, my headphone jack which as been used a lot is mad loose, whereas my line jack which has never been used is ridiculouslytight.
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KuKaLiE
Bronze

Re: Inspiron headphone jack problems

thats nice and all but  hadent even used my jack until the otherday....
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ReinerNacht
Copper

Re: Inspiron headphone jack problems

And I would have this exact same problem as well. Mine is so bad the connection between my headphone jack/audio jack and my internal speakers isnt' working anymore....not even pressure/jiggling would work on it really. Headphones do work, but it's annoying at times wearing headphones.....

It's strange how my Gateway and Compaq laptops have never had any problems to this degree, yet my 8100 has about 3 problems that probably go beyond "install the latest driver" and such.

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X-ray_Doc
Bronze

Re: Inspiron headphone jack problems

Well, I just thought I'd give everyone an update.  My laptop was still under warranty so I called Dell.  They did not hesitate in agreeing to fix my headphone jack.  It's a stupid design, but apparently the jacks are part of the motherboard.  Dell has no way of replacing them, other than to replace the motherboard.  Bottom line, a computer technician showed up at my house today, replaced the motherboard and I now have a "firm", usable headphone jack.  In my opinion, the entire design of those jacks should be changed, but Dell fixed mine quickly and without complaints!

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kennerb
Copper

Re: Inspiron headphone jack problems check post Inspiron 8000 audio card design defect for explanation.



HighlanderHawk wrote:
I have a few Inspirons with loose headphone jacks.  The oldest machine is 2 yrs old and the newest is 9 months old.  After reviewing the posts on this board, it seems to be a common problem.  The headphone jack should be durable enough to last forever.  I've never had this problem on any desktop with a quality sound card.  Does Dell have any plans to improve the headphone jack so it doesn't become faulty so quickly?


Take a look at my post. It tells exactly why this is happening. The side of the card that holds the jack floats. It is supported by the jack resting in the whole between the case halves. open it up and take a look for yourself. It amazes me that the engineers were signed off on this one. Its like supporting your roof with it's shingles. I'm out of warranty so I am S.O.L. Dell won't admit it is a defect. I love my Inspiron, but I do too much audio stuff with it to invest in another one designed like this. : (

 

I have not seen any posts about this issue and am surprised. The design of the sound card has it so the card is not attached where you plug in headphones and mics. I cannot believe there has not been a recall on this problem. The reason being is that all pressure that is applied while plugging in mics or headphones and the constant weight is transferred to the card and jacks themselves. You can actually wiggle the whole card by touching a plugged in cable. It is very loose and causes crackling. I do a lot of audio with my laptop and now my speakers don't work anymore and I have to constantly move the headphone/line cable to get sound. I have NEVER dropped or banged my laptop around. I find that having this problem due to standard use is unacceptable. I will post a picture if anyone does not understand what I am talking about.