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November 15th, 2017 14:00

Laptop Updating and Keyboard problems

Hello, so I have a Dell Inspiron 15 7000 Series 7559 laptop and today as I was using it the keyboard stopped working.  Nothing on the keyboard worked except for the touch pad.  I figured I would just restart it so I went to restart it and then as it began to restart it began an update for Windows 10.  But, it became stuck on 0%, and has been for over an hour now.  I tried shutting it down again but the power button doesn't work, along with everything else on the keyboard.  Does anyone know what to do to fix it?

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11.1K Posts

November 16th, 2017 06:00

Generally you have hold down the power button for about 5-10 seconds to shut down the PC.

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