Highlighted
13jimmy
Copper

Laptop restarts automatically

Jump to solution

I have purchased a Dell Inpiron 15r Laptop, and its hardly 10 days old..the problem i have with the device is that it restarts automatically!!!!!

plz help!!!

0 Kudos
7 Replies

Re: Laptop restarts automatically

Jump to solution

Hi 13jimmy,

Allow me to sincerely apologize for any difficulties you may have encountered in attempting to resolve your concerns.  

Check if the computer restarts in safe mode. Restart the computer and tap F8 on Dell logo and select safe mode.

If the issue persists, boot the computer into BIOS (restart the computer and tap F2 on Dell logo) and check if the computer restarts in BIOS.

Also, run diagnostics on the computer (restart the computer by holding FN and Power button simultaneously) let the diagnostics complete.

Let me know the status.

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

0 Kudos
13jimmy
Copper

Re: Laptop restarts automatically

Jump to solution

hello rajesh!!

i did press F8 at restart and the computer did boot in BIOS...but i

dnt know if the problem is solved or not..

and along with booting there was an option of "Disable automatic

restart incase of system crash"

should i select that option??? will it provide the solution?

0 Kudos
13jimmy
Copper

Re: Laptop restarts automatically

Jump to solution

well rajesh i did check the event viewer and i got the following message

It says some Kernel Power..details are below.plz help asap

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          22-11-2012 22:44:39

Event ID:      41

Task Category: (63)

Level:         Critical

Keywords:      (2)

User:          SYSTEM

Computer:      DELL-PC

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="schemas.microsoft.com/.../event">

 <System>

   <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

   <EventID>41</EventID>

   <Version>2</Version>

   <Level>1</Level>

   <Task>63</Task>

   <Opcode>0</Opcode>

   <Keywords>0x8000000000000002</Keywords>

   <TimeCreated SystemTime="2012-11-22T17:14:39.535612300Z" />

   <EventRecordID>11279</EventRecordID>

   <Correlation />

   <Execution ProcessID="4" ThreadID="8" />

   <Channel>System</Channel>

   <Computer>DELL-PC</Computer>

   <Security UserID="S-1-5-18" />

 </System>

 <EventData>

   <Data Name="BugcheckCode">0</Data>

   <Data Name="BugcheckParameter1">0x0</Data>

   <Data Name="BugcheckParameter2">0x0</Data>

   <Data Name="BugcheckParameter3">0x0</Data>

   <Data Name="BugcheckParameter4">0x0</Data>

   <Data Name="SleepInProgress">true</Data>

   <Data Name="PowerButtonTimestamp">129980780468339319</Data>

 </EventData>

</Event>

0 Kudos

Re: Laptop restarts automatically

Jump to solution

Hi 13jimmy,

Kindly check the option of Disable automatic restart. Now restart the computer and check if the computer restarts.

Below steps would help you in unchecking Automatic restart:

  1. Right-click My Computer, and then click Properties.
  2. Click Advanced system settings.
  3. Click the Advanced tab.
  4. In the Startup and Recovery section, click Settings.
  5. Click to clear the Automatically restart check box.

If the issue persists, I recommend using the computer in safe mode with networking (restart the computer and tap F8 on Dell logo and select safe mode with networking).

Check the behavior of computer in safe mode.

Awaiting your response !

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

0 Kudos
13jimmy
Copper

Re: Laptop restarts automatically

Jump to solution

Hi rajesh!

I have already unchecked the check box two days back but still

yesterday the laptop made an automatic restart...

0 Kudos

Re: Laptop restarts automatically

Jump to solution

Hi 13jimmy,

Please check if the computer shows same behavior in safe mode. Restart the computer and tap F8 on Dell logo and select safe mode.

Also run diagnostics. Restart the computer by holding the Fn and power button. The diagnostics would start.

post back the diagnostics results.

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

0 Kudos

RE: Laptop restarts automatically

Jump to solution

My new laptop getting restart automatically...any solution ???

0 Kudos