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366620
Laptop restarts automatically
I have purchased a Dell Inpiron 15r Laptop, and its hardly 10 days old..the problem i have with the device is that it restarts automatically!!!!!
plz help!!!
This post is more than 5 years old
4 Posts
0
366620
I have purchased a Dell Inpiron 15r Laptop, and its hardly 10 days old..the problem i have with the device is that it restarts automatically!!!!!
plz help!!!
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Naveen Joshi
1 Message
0
October 13th, 2014 10:00
My new laptop getting restart automatically...any solution ???
Dell-Rajesh R
3.3K Posts
0
November 21st, 2012 13:00
Hi 13jimmy,
Allow me to sincerely apologize for any difficulties you may have encountered in attempting to resolve your concerns.
Check if the computer restarts in safe mode. Restart the computer and tap F8 on Dell logo and select safe mode.
If the issue persists, boot the computer into BIOS (restart the computer and tap F2 on Dell logo) and check if the computer restarts in BIOS.
Also, run diagnostics on the computer (restart the computer by holding FN and Power button simultaneously) let the diagnostics complete.
Let me know the status.
Awaiting your response!
13jimmy
4 Posts
0
November 22nd, 2012 10:00
well rajesh i did check the event viewer and i got the following message
It says some Kernel Power..details are below.plz help asap
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 22-11-2012 22:44:39
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: DELL-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
">schemas.microsoft.com/.../event">
41
2
1
63
0
0x8000000000000002
11279
System
DELL-PC
0
0x0
0x0
0x0
0x0
true
129980780468339319
13jimmy
4 Posts
0
November 22nd, 2012 10:00
hello rajesh!!
i did press F8 at restart and the computer did boot in BIOS...but i
dnt know if the problem is solved or not..
and along with booting there was an option of "Disable automatic
restart incase of system crash"
should i select that option??? will it provide the solution?
Dell-Rajesh R
3.3K Posts
0
November 22nd, 2012 15:00
Hi 13jimmy,
Kindly check the option of Disable automatic restart. Now restart the computer and check if the computer restarts.
Below steps would help you in unchecking Automatic restart:
If the issue persists, I recommend using the computer in safe mode with networking (restart the computer and tap F8 on Dell logo and select safe mode with networking).
Check the behavior of computer in safe mode.
Awaiting your response !
13jimmy
4 Posts
0
November 22nd, 2012 21:00
Hi rajesh!
I have already unchecked the check box two days back but still
yesterday the laptop made an automatic restart...
Dell-Rajesh R
3.3K Posts
0
November 23rd, 2012 12:00
Hi 13jimmy,
Please check if the computer shows same behavior in safe mode. Restart the computer and tap F8 on Dell logo and select safe mode.
Also run diagnostics. Restart the computer by holding the Fn and power button. The diagnostics would start.
post back the diagnostics results.
Awaiting your response!