Here in the office we have 5 Latitude D620s. I have one system that you can barely hear anything over the internal speaker. I have uninstalled the SigmaTel audio driver and the Intel High definition audio Driver - restarted and then re-installed it the drivers and still with all volume bars set to max, playing back any audio, such as the default music supplied with Windows audio player are barely audible. You have to actually put your ear the the laptop and the hard drive noise is almost louder than the playback.
I have looked at the other laptops and they are all running identical bios, drivers, etc. and the other laptops only have their volumes at 50% and they are quite loud.
In the hardware tests where it plays the tones as a test, I can hear those fine, which leads me to think something in Windows is probably messed up, but what that is I have not found yet.
Any ideas would be helpful, Thanks
Dell Latitude D620 Bios A08 Core Duo T2600 @ 2.16ghz 2048 MB DDR2 667mhz NVidia Quadro NVS 110M TurboCache 160gb 5400rpm HD TSSTcorp DVD+-RW TS-L632D DVD+/-RW Combo SigmaTel C-Major HD Audio Broadcom NetXtreme 57xx Gigabit Intel Pro/Wireless 3945ABG 802.11a/b/g TrueMobile 350 Bluetooth Windows XP Pro SP2
I have the exact same problem on my Latitude D620, now one year old. I don't think this is software related as the volume and mute buttons work correctly, as do the sliders in Control Panel. The only problem is that the audio only varies between nothing and barely audible. The external (headphone) output works correctly by the way. I also saw this post below which seems to describe the same problem. It has been viewed over 500 times - I wonder if this means that this is a common problem?
Thanks for all the replies, I did verify that the volume worked properly via a pair of headphones plugged into the laptop. Dell is sending me a speaker assembly. like some of the other posters, I'll see how this goes.