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Latitude E6220 Touchpad and Keyboard issues
I just recently bought a refurbished Latitude E6220.
The keyboard and touchpad failed in the same time after 5 min. After rebooting, a few times it gave the error message: that keyboard is not present. Once it's loaded again w touchpad and keyboard, they work fine for a while, but now both are failing in the same time, after ~10-15 min. External mice is working, but to get back the keyboard, I have to restart the laptop. Quite annoying. Any thought how to fix this?
ZAGuru_Hoov
297 Posts
0
March 10th, 2014 19:00
Contact support. If it is still under warranty, you should be able to get it fixed. Make sure to get your personal information off the harddrive if you have to send it in. The only thing that you might check is the keyboard and touchpad connections, but this may void your warranty. Check before you do that.
TheRoth
1 Message
0
April 13th, 2015 08:00
i have the same problem ... Do you have a solution ?
gmszoll
2 Posts
0
April 13th, 2015 12:00
I was lucky,it still had warranty,so I had it replaced.
fatalkath
2 Posts
1
December 7th, 2015 15:00
Try to update the latest bios and unistall the drivers for touchpad and keyboard and go to dell.com/support enter the service tag and download the latest drivers and restart the computer, if issue wont be resolve see the warranty for cables replacement possible it is loose.