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wolfdawg
Bronze

Latitude E6500 CD/DVD drive goes missing

Have a strange problem.   On my laptop (Dell Latitude E6500 / Windows 7 Ultimate x64) when I first boot the computer from power off - the CD/DVD drive is always disabled in device manager.   I can re-enable it and it is good to go.  Note I do have daemon lite installed with one virtual drive and it is always available - dont thing daemon is the problem.

Gets weirder.   If I close the lid of the laptop (which I always do instead of shutting down) for any length of time, when I open it again the drive is gone.   Not in my computer, not in device manager, and cannot even eject - the button doesnt work like it is not getting any power.

If I reboot the laptop, I can see the laptop drive light flashing and when into Windows it is again disable in device manager and I renable and it is good to go.

When closing the laptop for just a short period of time the drive will stay available it is when the lid is closed for a length of time.

Odd - any ideas ?

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7 Replies
wolfdawg
Bronze

Re: Latitude E6500 CD/DVD drive goes missing

Ok update.   My CD/DVD is disabled everytime after booting into Windows.   I have to manually go into device manager and enable it after startup.   Then it is fine.    How can I be sure it is enable for each boot ?

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verheek
Copper

Re: Latitude E6500 CD/DVD drive goes missing

Is there a solution for this?  I also have this problem on a E5430.  As well, the Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 6 comes up disabled.

I have already done the windows and dell updates.

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Re: Latitude E6500 CD/DVD drive goes missing

I also have the same problem as OP. Optical drive must be enabled manually in device manager after reboot or awakening from sleep mode.

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verheek
Copper

Re: Latitude E6500 CD/DVD drive goes missing

Forgot to follow up on this.  After going through diagnostics, reinstalling windows, updating BIOS, working with Dell tech support, it occurred to me I had not removed the battery to do a cold restart.  I did that and problem solved!

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Re: Latitude E6500 CD/DVD drive goes missing

Yes Verheek, removing battery and unplugging ac adapter should be first line options for troubleshooting hardware issues on a notebook.

I also found the solution to my problem... motherboard was going bad. Started having intermittent failures to post during power-on.

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homesystech
Copper

RE: Latitude E6500 CD/DVD drive goes missing

Strangely, this fixed it for me:

https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23496/eng/Set...

Could somebody please verify that this works?

My system:
e6500
Windows 7 64-bit
HL-DT-STDVD+-RW_GU40N___A



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RE: Latitude E6500 CD/DVD drive goes missing

Hi this is Andrew,

I also came across this forum to also figure out the dell dvd error and strangely I tried the Rapid Storage by intel and it worked. I wondered how it could possibly be but After doing some research the RST.EXE uses a virtual Raid driver (basically fake) to make the ivy bridge machines more compatible with drives such as hdd and cd/dvd. after installing it a process called intel rapid storage shows up on the system tray and when right clicking the process sure enough it detects the drive.

you my friend deserve a Cookie LOL

Thanks