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December 27th, 2017 10:00

Lines across XPS 14 Screen L421X

The screen on my Dell XPS 14 L421X has developed a few thin lines across the laptop display.  These do not appear when using an external monitor.

Any idea what is causing them or more importantly what I can do to fix them?  They look like a line of pixels that runs across the entire screen from one side to the other but is very thin. 

Thank you!

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December 27th, 2017 12:00

Secondary confirmation:  Hold the D key through powerup.  If those lines appear on the screen built in self test, the display panel needs to be replaced.

On this model, the display itself isn't separately replaceable - you must replace the entire top half of the system as a single assembly.  A new part will likely cost close to what a complete, used system would cost -- around $200, plus labor.

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