Mouse cursor moves by its own against my will (acting like a spring)

Siberiantiger,

Thank you for using the Dell Community Forum.

2. Remove the system from the docking station, if applicable.
4. Determine if there have been any recent hardware or software configuration changes.
6. Disconnect external peripherals.
8. Upgrade to or reinstall the latest touchpad drivers.
10. Flash / Upgrade the BIOS.
12. Change the sensitivity settings for the pointing device.

• Apply pressure to the right of the touchpad.
• Disable the touch-pad.
• • Click the Start button, point to Settings, and then click Control Panel.
  • Double-click the Mouse icon.
  • The Mouse Properties window appears.
  • Click the Device Settings tab.
  • Click to highlight Pointing Stick and click Disable.
  • Click OK.

  Further troubleshooting ideas can be found in this knowledgebase article.

  One more idea, often third-party mouse drivers can cause performance issues with the system's touchpad. If you are using an external mouse and it requires additional drivers, I would suspect that these drivers are likely conflicting with those for the touch-pad. You should remove the drivers for both pointing devices and then reinstall those for the mouse that you wish to use.

  HREF="http://support.dell.com/us/en/kb/document.asp?DN=1033230">this knowledgebase article.

  A further idea, often third-party mouse drivers can cause performance issues with the system's touchpad. If you are using an external mouse and it requires additional drivers, I would suspect that these drivers are likely conflicting with those for the touch-pad. You should remove the drivers for both pointing devices and then reinstall those for the mouse that you wish to use.

#1. I don't have any docking station

#2. there has not been any hardware changes since i got this laptop, and i have reinstalled the operating system several times and everytime problem occus, with or without the mouse driver installed

#3 I do not have any external devices attached

#4 I have as i already told you, installed the very latest driver from Dell support page.

#5. The BIOS is up to date (A10)

#6. By changing the sensitivity of the mouse, the only difference is that the problem still occur, but the cursor does not move that fast by it self when it occurs.. so this did not solve it.

#7. What do you mean by this? Why should i press on the right of the touchpad? (it is NOT the touchpad i am having problems with, it is the pointing stick!) What should i expect to happen?

#8. And i repeat: it is the pointing stick i i am having problems with, so why should i disable it?

And i have alredy seen that article you are refering to and that did not help

And to the last comment you have, my answere is that if you read my text, you should have seen that i use drivers ONLY from Dell and not 3 party drivers.. or are you suggesting that i should download the driver from the producer (Alps) directly and install that??. And there is only one driver that i install and it automatically installs drivers both for the stick and the touchpad

And last but not least, i also tried Knoppix 3.4 and the same problem happened there, so this is most sure not a software problem since it shows up in any operating system with different drivers..

So i still am waiting to get a better answere..

Regards

Dell Latitude user

Siberiantiger,

The fact that the issue is also present in Knoppix tells me that there must be a hardware issue.  If your system is still within its warranty, then you should consider contacting Dell Support for a hardware replacement solution.

I tested.  It does the same thing for me.  If I scroll down slowly, then eventually the scroll will stop.  If I release the cursor it will scroll up on it's own.

If I let go of the cursor for a few seconds, then the cursor resets itself and stays in one place.

Does your's reset if you leave it alone for a 10 seconds? 

Yes, when i scroll down, and i sense that the mouse is "stopping/holding back", and i let go.. the mouse pointer goes up, up and eventually it will stop within 10 seconds.. and the mouse is "good" again.. until next time this happens.. But this does not only happen when scrolling, it could happen anytime when i use the mouse.. but with scrolling it happens a lot more often.. looks like it does not like to be hold to one position over time..

What kind of computer did you experience this on and what operating system do you use?

Finally i got this confirmed, that i am not the only one that has this problem.. since you and me got it, it must be a lot of other people also having this problem.. i think Dell has to find out what this causes.. And they have to stop denying that this is a problem and that they have never heard about this problem before..

Actually, this problem occurs when holding the stickpointer in one direction for a period (slowly) so by making the mousepointer go to the left, right, top or bottom of the screen, this happens.. And when the mouse goes by it self, there is no reaction from the touchpad at all either..  And i have tried ONLY holding the stickpointer without touching the rest of the computer, meaning i do not let the hand rest on the computer while using the mouse in case that did have something to say for the problem but it didn't

Message Edited by Siberiantiger on 08-05-2004 05:15 PM

Hi.

I've got same problem with Latitude C600 from time when i install windows xp.
I think the problem is software or OS problem. When i running on win2k it was without this failure.

Ducho.

Hi.

I've got sem problem with Latitude C600 from time when i install windows xp.
I think the problem is software/os problem. When i running on win2k it was without this failure.

Ducho.

I don't know.

But my notebook is 6 years old. I don't think that is hardware problem. After 6 years?
Ducho.

Have there been changed parts to try fixing this problem on your computer?

Today I already eliminate this problem when i reinstal touchpad drivers and remove all other drivers like genius mouse driver etc.

Ducho.

I have a Lattitude D800. Like everyone else who bought dell, I bought several design defects that the factory has not admitted to the owners nor recalled - crummy display hinges and endless problems with the cursor. Mine does the same spring loaded thing. It also does the occaisional jump to somewhere else thing. I have heard that the problem is a board that doesnt seat right. I have heard that if you squeeze the area around the touchpad you can temporarily fix it.

This does not imply the quality you expect of an american company at american company prices.