Mouse pad won't work

Not sure what happened...but my laptop is about three months old and I turned it on last night and suddenly the mouse pad won't work at all.  Also, the buttons for the mouse aren't responding.  Need to know if I just need to send it back for a warranty exchange or what.

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Re: Mouse pad won't work


Thanks for contacting the community.

I would suggest you to boot your system in Safe Mode with Networking. Please switch on the computer and start tapping the F8 key which would take you to Advanced Boot Option screen. Using the up and down arrow key, select “Safe Mode with Networking” to boot the computer into Safe Mode.

If the touchpad is working fine in Safe Mode then follow the steps given below:

Uninstall the touchpad drivers:

-- Click Start.
-- Click Control Panel.
-- Open Device Manager.
-- Uninstall the touchpad drivers.
-- Restart the computer

To install the touch pad driver click on the link mentioned below:


First enter the service tag and chose the operating system after that download and install the drivers for touchpad. Restart your system and check if issue has resolved now.

You can also, try System Restore and take the system to a prior date when it was working fine. To perform System Restore click on the link below:


Please reply if you have any further questions

Thanks & Regards
Prateek K

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