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My dell laptop-Inspirion 15 problem
Hi, My laptop resolution is automatically low and the sound is very bad since 2 days. Despite keeping 60Hz refresh rate and highest resolution it looks the hardware is affected and even the sound quality and icons are poor .
How can I resolve this iisue>
DELL-Manshu S
2.2K Posts
0
May 29th, 2014 13:00
Hi utsabuttam,
Please perform system restore for the date system was working properly.
You may refer to the link mentioned below:
http://dell.to/1e3ii8w
NOTE: System restore will remove applications installed after the restore point.
If that does not fix the issue, perform diagnostics using the link below:
http://dell.to/1fEA03U
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.
DELL-Manshu S
2.2K Posts
0
May 30th, 2014 11:00
Hi utsabuttam,
Please let us know if you need assistance.
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.
DELL-Manshu S
2.2K Posts
0
May 30th, 2014 13:00
Hi utsabuttam,
Please update audio and video driver. Use the link below for instructions:
http://bit.ly/1k90WOR
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.
utsabuttam
4 Posts
0
May 30th, 2014 13:00
I have tried it already...But the same problem exist. And I have tried Dell Diagnostic tools as well. This shows no hardware problems. Also I have used Tune up Utilities to clean registry but no solution,
utsabuttam
4 Posts
0
May 30th, 2014 22:00
Can i again install the driver without uninstalling the existing audio and video drivers. Since when I clicked device manager and tried to update I get message that driver is already up to date.
utsabuttam
4 Posts
0
May 31st, 2014 03:00
I have downloaded and again installed those drivers but same problem prevails
DELL-Manshu S
2.2K Posts
0
June 24th, 2014 11:00
Hi utsabuttam,
I am sorry for the delay as I was away.
Please let us know if the issue is fixed.
If not, please send me service tag and name listed on the account in a private message.
I have sent you a friend request, you may accept the same and send me a private message.
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.