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three west
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New 6430u smells awful

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So a few weeks ago I got a new Lattitude 6430u for work.

The machine is great, but it smells as if it was assembled near a tomcats litter box.  It is truly awful!  

It  seems to be coming from the keyboard.

Anybody got any advice on removing the smell?

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96 Replies

Re: New 6430u smells awful

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Hi three west,

Remove the keyboard and try to clean it with a soft cloth. Also use a can of compressed air to clean the Keyboard area. Please follow the instructions from the manual to remove the keyboard.

ftp.dell.com/.../latitude-6430u-ultrabook_Owner%27s%20Manual_en-us.pdf

Thanks and Regards
Harish M
#iworkfordell

To learn more about Dell Products, Services, and Drivers, click Here
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hotecha
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Re: New 6430u smells awful

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Same experience.  I thought for sure one of my cats sprayed it, but there was something faulty with it so I had it replaced.  The next one had the same exact issue.  It's embarrassing taking it to clients because it smells so bad.

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Re: New 6430u smells awful

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Hi hotecha,

I am sorry about this, you can clean the laptop air vents using the can of compressed air, if the issue still persists, I would suggest you to contact the local technician and they will help you further.

Thanks and regards,
Senthil S
#iworkfordell.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

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three west
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Re: New 6430u smells awful

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No amount of compressed air is going to help the awful stench coming from the keyboard

gambit29
Copper

Re: New 6430u smells awful

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Thanks.. I am having the same issue. When I started using the laptop at the end of last week I thought I smelt something odd. Well.. here I am Sunday doing some work on the couch and my wife says "what stinks like cat pee". I said.. I think its this laptop.. puts her nose up to the keyboard and BAM! It really stinks.

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Re: New 6430u smells awful

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Hi gambit29,

You can clean the laptop air vents using the can of compressed air, if the issue still persists, I would suggest you to contact the local technician and they will help you further.

Thanks and regards,
Senthil S
#iworkfordell.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

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Richard8
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Re: New 6430u smells awful

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Unfortunately same problem here in the NL. I'm the second one in our company with this problem, cleaning is not possible, it doesn’t go away. Mine is on its way to Dell now to replace keyboard and palm-rest. The smell isn't coming from the fan on below, but definitely from the palm-rests.

 

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Re: New 6430u smells awful

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Hi Richard,

I am glad that your system is getting fixed, please let me know the system service tag, express service code or dispatch number through a private message, so that I can check and let you know the status of the repair.

Click on my username select start conversation and send me the details.

Thanks and regards,
Senthil S
#iworkfordell.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

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three west
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Re: New 6430u smells awful

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Would greatly appreciate it Richard if you would update us on this.  I'm not sure I can live with this smell for the life of the machine, but don't know how long they would have to have it and if I could be without it for that long.

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