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manhattan01
Bronze

No image / video / picture on my Studio 1535

Yesterday, I booted up my Studio 1535 and there was no image.  I can see all other lights going - HDD reading/activity but no image - just a blank screen,  I also noticed the mute and volume up touch buttons are flashing.

 

I plugged in an external monitor and was able to see the image.  I re-booted a few times with no luck.  I ran the diagnostics then finally, the image started to appear on the laptop.

 

Today, same thing.  No image, flashing mute and volume up buttons but this time, my steps to fix above don't work.  Again, I can see the image on an external monitor but not on the laptop.  Diagnostic beeps show an error 2000-0333.  That indicates an error waiting for a keyboard response on the video test....but I can't see the on-screen display to know what/when to press (unless I feed the video out to the external monitor but that invalidates the test).  The question on the scree is "Do you see the colour bars..."on the external monitor...yes.  On my laptop, no...but I don't know when to press no cause I can't see the question.

 

Anyway, I'm going to call in but I thought I'd check here first.

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12 Replies
ejn63
Diamond

Re: No image / video / picture on my Studio 1535

If the system is brand new, request a replacement.  If it's out of the 21-day guarantee, call and they'll replace the display panel under warranty.

 

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manhattan01
Bronze

Re: No image / video / picture on my Studio 1535

I was at work when I typed the first post but I went home to try some steps from the online chat with a dell tech.  Was told to:

1) remove battery and unplug ac

2) press and hold power for 10-1 seconds

3) reconnect AC (no battery) and power up

 

No luck...still no image.

 

I then re-ran the PSA without connecting an external monitor and have the following error code:

2000-0321 LCD EDID Unable to access EDID EEPROM

 

In the bios, the panel (LCD) is an unknown panel.

 

I'd really prefer not to send this in - just a hassle but will if that's the only course of action.

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ejn63
Diamond

Re: No image / video / picture on my Studio 1535

The screen needs to be replaced - if you don't want to send the system, call and buy an upgrade to an onsite warranty, and then call for service - they will dispatch a technician to do the replacement in your home or office.

 

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manhattan01
Bronze

Re: No image / video / picture on my Studio 1535

Is there any chance the cable from the video card to the screen is loose?  Can I try to fix that myself?
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ejn63
Diamond

Re: No image / video / picture on my Studio 1535

There's no video card - and from the symptoms, it's not a loose cable.  Unless you want to be blamed for damage if something goes wrong, I'd leave the repair to Dell - the screen definitely needs replacement.

 

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realrock
Bronze

Re: No image / video / picture on my Studio 1535

display inverter board again, would anyone tell me how to contact dell research / development department, black screen problem is not new, it has happened quite some time ago on different brand, and might happen again later on .
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manhattan01
Bronze

Re: No image / video / picture on my Studio 1535

I was instructed to go through warranty services to have the screen replaced.  Realrock, are you suggesting this is not the screen and in fact the inverter board which can black a screen out even if it's (the screen) is replaced?
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realrock
Bronze

Re: No image / video / picture on my Studio 1535

display inverter (section)
 
http://support.euro.dell.com/support/edocs/systems/1535/en/SM/display.htm#wp1179838
 
1 inverter
the circuit board between two arraow point left and right, the power supply to your LCD passing though it
 
if the connection lose a bit or there is not enough juice go though, your screen may well turn black
 
actually, not completely , if you look closely under light, you may see picture is there, it is just too dark
 
to see,  as if the computer is in a super power save mode.
 
 
do not suggest you appart it, contact the customer service
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manhattan01
Bronze

Re: No image / video / picture on my Studio 1535

Thanks again Realrock.  I don't intend to take it apart.  I do intend to send it in but I'm hoping they do more than just replace the screen and at least check the inverter board.
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