I've had my 1764 running windows 7x64 for around 7 months now, and recentley it's either just been turning off without warning (I seem to remember that this was whilst watching a video), or recentely when I've had it on my desk (listening to music with it plugged into external speakers, although this may just be coincidence), it goes to a coloured screen (I think it was a pinky blue, but I didnt see it for very long and I'm colourblind at any rate, hah) during this the speakers make a horrible white noise and the whole system is just frozen. I then have to just manually restart.
Occassionally before it does the laptop starts to give hints it's about to happen, certain crunching sounds or the audio just going funny in general.
It's just worrying me that this is happening more and more often it seems, and in a few months my warranty will be up. My only thoughts are that it could be overheating because it does get pretty hot, hotter than I remember my previous laptop. But perhaps it is something completely different.
Anyone got any ideas, or know anything about problems with this particular model?
First thing to do is boot to the setup (F2 at the boot screen). You can then set the computer to NOT reboot after a blue screen. Then report back with the error message.
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I have had the same problems happen usually when I am watching a movie in full-screen view. It gets super hot then goes to blue screen with the noise you mention. I have to restart also as everything freezes.
Hi, it actually doesnt automatically reboot, it just freezes then I have to just press the power button to turn it off by hand. Also the screen it goes to isnt the traditional blue screen of death with error msg, it's a different colour (maybe it was pinky, or green, sorry I can't quite remember I will note it next time)
I have the same problem. I think it's an overheating thing because it only happens when I'm watching something or playing a game, and the laptop's always really hot afterward. The color is never the same; I think it picks out a color from the screen if that doesn't sound too crazy. I had blue earlier tonight with the Sims 3 but I've seen yellow, green, pink, etc.
I spoke online with a Dell tech and they installed two updates to my system which is going to supposedly fix this issue. They are both found in Dell driver updates.
The first was a driver update to AMD ATI Radeon card. It is the Radeon HD4330 and the update can be found under R265297.exe this update is from 4/22/2010
The second is an update to the laptop BIOS system. It is 1764A11_win.exe dated 8/18/2010.
Both can be found if you put them into the Dell search box. I dont know if this will fix the issue as it was only done today.
I'd already done the BIOS update, just added the driver update, rebooted , started up a game and still blank-screened (green this time).
Having the same problem. Freezes, white noise sound and blanks. After a few seconds.
Usually I force shut down it immediately, but a few time I let it buzz for 10-15 seconds and afterward the screen lit up again, frozen image under green and pink checkerboard-like squares. Then force shut down again. And it happens more often lately. I suspected something regarding the graphics card, since it's hotter in that region, not only where the cooler is.
So they say those updates should clear things up? Anything new happened since the 26th?
Follow-up: I installed the AMD Ati Radeon card driver and the BIOS update teslov suggested.
(After installing the BIOS updated, my computer errored while booting - I entered BIOS and reset it to default setting to solve that. The update still should've been active, *people said*.)
Waiting for the freezing to show up again.