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148380
PC Doctor
I keep getting a message about PC Doctor module and it must be closed. Any help on that?
Dell 17R 5720, Windows 8
Raybro :emotion-2:
This post is more than 5 years old
38 Posts
0
148380
I keep getting a message about PC Doctor module and it must be closed. Any help on that?
Dell 17R 5720, Windows 8
Raybro :emotion-2:
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raybro
38 Posts
1
February 8th, 2013 08:00
Issue resolved by troubleshooting and registry editing as directed via email with Dell support_PCDoctor.
Thanks Dell Support. Ray :)
DELL-Roshan L
4.4K Posts
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January 30th, 2013 21:00
Hi Raybro,
Welcome to the Community,
You may try uninstalling and reinstalling Dell Support Center.To uninstall go to Control Panel,Programs and Features,select Dell Support Center,Uninstall.
Reboot system,download and reinstall from this link below :
www.dell.com/.../dsc_home
Thank You
raybro
38 Posts
0
January 31st, 2013 17:00
I checked the link to be sure it worked (it did), then uninstalled Dell Support Center.
When I went back to download the program, I get "Were sorry, this page no longer exists. Now what???
Raybro
raybro
38 Posts
0
January 31st, 2013 17:00
Disregard the last post. The site started working just a quick as it stopped working. Download is done and installed. Now we shall see.
Raybro
raybro
38 Posts
0
January 31st, 2013 21:00
Not so far, but it did not occur regularly, just once in a while. I give it a few days before I'll consider it fixed.
Raybro
DELL-Roshan L
4.4K Posts
0
January 31st, 2013 21:00
Are you still getting the PC doctor module message?
raybro
38 Posts
0
February 3rd, 2013 14:00
Feb 3... 3 days since I reinstalled the Dell Support Center software. The same message about PC Doctor appeared today about 2:00 PM PST. It's been OK until today. The only significant operation performed in that time frame was to install 32 Windows Updates.
DELL-Roshan L
4.4K Posts
0
February 5th, 2013 07:00
Hi Raybro,
Please try to manually uninstall Dell Support Center by following the steps shown in this post below :
en.community.dell.com/.../1364.uninstall-dell-support-center.aspx
After uninstalling you may reinstall it and check if it helps to stop the error message.
Thank You
raybro
38 Posts
0
February 5th, 2013 08:00
Went through the manual uninstall process as instructed in your link. All seemed to go well. Rebooted and proceeded to reinstall. Process hangs during extraction process, followed by message install was not successful and to visit the dell site. Downloaded new executable file from Dell and retried with same result.
Ray
raybro
38 Posts
0
February 5th, 2013 10:00
Nope... Same response. Extract stops at about half way and popup says Install failed. Thanks for the try.
Ray
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
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February 5th, 2013 10:00
Ray,
See if this works...
Go to Temp Folder (C:\Users\*YOUR USERNAME*\AppData\Local\Temp\), delete everything in this folder.
Go to 'C:\Users\*YOUR USERNAME*\AppData\Roaming' delete the 'PCDR' folder.
Make sure Dell Support Center is not in the programs and features list.
Restart your computer, then download and install Dell Support Center
Rick
DELL-Roshan L
4.4K Posts
0
February 5th, 2013 23:00
Hi Ray,
Try downloading from this link :
raybro
38 Posts
0
February 6th, 2013 08:00
Still no joy. That process results in "No Updates Available"
Ray
speedstep
8 Wizard
8 Wizard
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47K Posts
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February 6th, 2013 08:00
12/2/2010 5:22 PM 1732960 DELL_SUPPORT-CENTER-3-0_A01_R289543.exeraybro
38 Posts
0
February 6th, 2013 09:00
Same download as provided by DELL-Roshan L with same result. No updates available.
Ray