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Remco1980
Copper

Problems restoring to factory settings Dell Inspiron 17R N7010

Hi There,

I'am trying to reset my laptop to factory setings, using dell local data safe.

When the laptop reboots, I'll see the menu with the options. Unfortunatly, the option restore to factory settings will not appear.

Also the key cntrl + F11 won't work.

The restore partition is still present on my laptop.

Does anyone has an idea?

Thanks!

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13 Replies
Moderator
Moderator

Re: Problems restoring to factory settings Dell Inspiron 17R N7010

Hi Remco1980,

Welcome to the Community. Use the below link to restore your computer to factory settings.

http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&l=en&s=gen&docid=DSN_36...

Or you can try restoring via command prompt, using the below link.

<ADMIN NOTE: Broken link has been removed from this post by Dell>

 

If this does not work, then you will need to manually reinstall the OS on your computer.

Thank you

Royan

Moderator
Moderator

Re: Problems restoring to factory settings Dell Inspiron 17R N7010

Remco1980,

 

If you insert Dell data Safe disk one, then restart your computer, then press any key to boot from disk, you should be able to follow the instructions. It will ask you what files and folders you want to backup. Then  follow the instructions. The computer should have everything back to the way it was when you first receiced it.

 

Dell DataSafe™ Local Backup

 

Restoring Your Computer´s Software to the Factory Settings

 

How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer

 

 

 

Rick

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Remco1980
Copper

Re: Problems restoring to factory settings Dell Inspiron 17R N7010

Hi there,

 

Thank you both for your answers, unfortunatly it didn't help in my case.

I've made 2 restore dvd's with dell local data save.

 

When I reboot my systeem and let it reboot with rescue disk 1, I recieve this error:

PCrestore.exe-system error

oledlg.dll is missing.

 

anyone an idea?

 

Remco

 

 

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Moderator
Moderator

Re: Problems restoring to factory settings Dell Inspiron 17R N7010

Remco,

 

Did you make all the Windows 7 - IMPORTANT Windows 7 Backup Disks to create?

 

 

Rick 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Remco1980
Copper

Re: Problems restoring to factory settings Dell Inspiron 17R N7010

Yes I did.

Only I receive the same error.

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Moderator
Moderator

Re: Problems restoring to factory settings Dell Inspiron 17R N7010

Remco,

 

You tried the recovery disk and tried the options to repair the computer?

 

Try restarting the computer and tapping F8. This should bring up a screen. See if repair the computer is listed there.

 

Also try How to Run the Dell™ Diagnostics Utility

 

Run the full diagnostics and post the results.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Remco1980
Copper

Re: Problems restoring to factory settings Dell Inspiron 17R N7010

Hi Rick,

 

All the things you've said, I tried. I have split and recized my harddisk earlyer. Could this be the problem that my restore won't work? 

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Moderator
Moderator

Re: Problems restoring to factory settings Dell Inspiron 17R N7010

 Remco1980,

 

If you did anything to change the recovery partition, the it is possible that it has become corrupt and will not work.

 

Did you make Dell Data Safe disk? If not, then if in the United States Request Backup Disks USA if in another country, the contact Dell Support in your Country and explain that the recovery partition is corrupt and you need the disk to recover the system.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Re: Problems restoring to factory settings Dell Inspiron 17R N7010

Neither of these F8 options work, after selecting repair computer and pressing enter nothing happens other than windows starting up?  I am not asked to select language , restpre ..... etc.?

 

I have been having terrible problems with my new laptop, it is still under warranty, the screen is going fuzzy and freezing very regularly, it has been repaired twice (LCD, motherboard, DVD drive and LCD Cable all replaced completely) and the problem still persists.

 

I have been informed i need to reinstall windows etc. by following the above instruction, but the above instructions do not work?

 

My laptop is still under warranty and i am receiving little help at all in getting it to actually wor?

 

Please can you help me do this?  I have been e-mailing a customer services operative at Dell, I have complained and am considering reporting the problem to microsoft as i am really getting nowhere at all.  I have had a BRAND NEW laptom with full 1 year warranty and it has NEVER worked since new.  Repaired twice and it still doesnt work, and the instructions above do not correspond with the promps on my screen?

 

Please advise ASAP.

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