Problems restoring to factory settings Dell Inspiron 17R N7010

Hi Remco1980,

Welcome to the Community. Use the below link to restore your computer to factory settings.

http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&l=en&s=gen&docid=DSN_362066&isLegacy=true

Or you can try restoring via command prompt, using the below link.

<ADMIN NOTE: Broken link has been removed from this post by Dell>

If this does not work, then you will need to manually reinstall the OS on your computer.

Thank you

Royan

Remco1980,

If you insert Dell data Safe disk one, then restart your computer, then press any key to boot from disk, you should be able to follow the instructions. It will ask you what files and folders you want to backup. Then  follow the instructions. The computer should have everything back to the way it was when you first receiced it.

Dell DataSafe™ Local Backup

Restoring Your Computer´s Software to the Factory Settings

How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer

Rick

Hi there,

Thank you both for your answers, unfortunatly it didn't help in my case.

I've made 2 restore dvd's with dell local data save.

When I reboot my systeem and let it reboot with rescue disk 1, I recieve this error:

PCrestore.exe-system error

oledlg.dll is missing.

anyone an idea?

Remco

Remco,

Did you make all the Windows 7 - IMPORTANT Windows 7 Backup Disks to create?

Rick 

Yes I did.

Only I receive the same error.

Remco,

You tried the recovery disk and tried the options to repair the computer?

Try restarting the computer and tapping F8. This should bring up a screen. See if repair the computer is listed there.

Also try How to Run the Dell™ Diagnostics Utility

Run the full diagnostics and post the results.

Rick

Hi Rick,

All the things you've said, I tried. I have split and recized my harddisk earlyer. Could this be the problem that my restore won't work? 

 Remco1980,

If you did anything to change the recovery partition, the it is possible that it has become corrupt and will not work.

Did you make Dell Data Safe disk? If not, then if in the United States Request Backup Disks USA if in another country, the contact Dell Support in your Country and explain that the recovery partition is corrupt and you need the disk to recover the system.

Rick

Neither of these F8 options work, after selecting repair computer and pressing enter nothing happens other than windows starting up?  I am not asked to select language , restpre ..... etc.?

I have been having terrible problems with my new laptop, it is still under warranty, the screen is going fuzzy and freezing very regularly, it has been repaired twice (LCD, motherboard, DVD drive and LCD Cable all replaced completely) and the problem still persists.

I have been informed i need to reinstall windows etc. by following the above instruction, but the above instructions do not work?

My laptop is still under warranty and i am receiving little help at all in getting it to actually wor?

Please can you help me do this?  I have been e-mailing a customer services operative at Dell, I have complained and am considering reporting the problem to microsoft as i am really getting nowhere at all.  I have had a BRAND NEW laptom with full 1 year warranty and it has NEVER worked since new.  Repaired twice and it still doesnt work, and the instructions above do not correspond with the promps on my screen?

Please advise ASAP.

Sounds like you waited too long to do a Full backup and now its broken forever.

Waiting until the system no longer boots is NOT the time to do the full initial backup onto 16 gig or larger USB flash drive.

Creating a Full System Backup Using Dell DataSafe Local Backup 2.0

1      Click then click  All Programs, click  Dell DataSafe Local Backup 2.0 and click  Dell DataSafe Local Backup 2.0.

2      Click  Back up your files  then select Full System Backup.

3      To backup immediately, click 

Backup Now

.

To select the location to backup to, or to schedule regular backups, click  

Edit Plan

  and continue to the next step.

4      Select the location to save your backup to.

You can save your backups to your hard drive, to a rewritable CD/DVD using a CD/DVD burner, or to an external memory device like a USB memory key or USB hard drive. If an external device you want to save to is not listed, make sure it is plugged in securely then click  

Refresh

.

Once your location is selected, click 

Next

.

5      To create a backup immediately, select  I will manually backup my system and click 

Next

.

To set a backup to be run at a later time, or to schedule a regularly occurring backup, click  Backup my system automatically (recommended) and specify the time and date(s) to run the backup then click 

Next

.

6      To change any selections, click 

Back

.

If you chose to schedule a recurring backup and would like to start an initial backup now, click  Start this backup now.

Once satisfied with your selections, click

Finish

.

Additional Information: Dell DataSafe Local Backup 2.0

Refer to the following links for additional information on Dell DataSafe Local Backup 2.0.

What is Dell DataSafe Local Backup 2.0? Article ID: 353560

Creating Your System Recovery Discs with Dell DataSafe Local Backup 2.0 Article ID: 353561

Restoring Your Dell Computer to Original Factory Installation with Dell DataSafe Local Backup 2.0 Article ID: 353562

Creating a Backup Using Dell DataSafe Local Backup 2.0 Article ID: 353563

Restoring from a Backup Using DataSafe Local Backup 2.0 Article ID: 353564

Upgrading To Dell DataSafe Local Backup 2.0 Professional Article ID: 353565

Frequently Asked Questions: Dell DataSafe Local Backup 2.0 Article ID: 353566

i didnt know i needed to do a full backup.  The laptop has been faulty since it was delivered so i have no files stored on here at all.  I am not completely computer illeterate but i didn't realise you had to backup the hard drive to stop the operating system from failing, i thought if you just wanted you files to be protected etc.

There is nothing on here so it can be wiped.

But its now broken forever?!

Well it was broken when it was delivered to me new so i just want a refund now.  Waited long enough.  I have tried to do what the tech support guys suggested but can't!

Thanks for your help though guys.  Will try the Dell Data Safe thing first and see if it has any effect on me being able to restore to factory settings, but by 'broken forever' i'm guessing this means it can't be done???

sorry to hear your having similar problems to me, i was told to request a factory reset image disk, this sets your computer to how it was supplied from the factory new, ive contacted customer support, so far i've had no reply from dell but i live in hope.

https://www.youtube.com/watch?t=201&v=fI2xkxsODjo