I recently got a yucky virus on my Dell Studio XPS. My computer continually freezes. I did check my memory, and I still have plenty. I know how to restore to factory settings but I forgot my administrator password, so I can only go up to that point. I do have the disks that came with the laptop somewhere buried deep in my linen closet. Can I somehow go around the password dilemma? Do I need to put the disks back in? I did out the files I wanted onto a flash drive.
Thank you so much
Pressing F8 does take me to the system recovery screen, but it still asks for a password, which I have forgotten. What can I do?
Not much - you will need to do a manual reload (first link, step 4)
<ADMIN NOTE: Broken link has been removed from this post by Dell>
If you need the windows disc, see the second link.
Thanks for your help. However, I was able to go around the password dilemma by just hitting enter at the password section. My computer has not been successfully restored to factory settings. Yay! I appreciate the effort.