Message Edited by Nagurikorosu on 09-12-2005 04:44 PM
Message Edited by Pixal on 09-14-2005 11:30 AM
I hope you're right. A way to check if it is software or hardware related is to run the dell diagnostics on the sound card.
Start the computer, directly press F12 a couple of times, choose "Diagnostics". Wait while some tests are performed. Run the Dell 32 bits test. Finally run the custom test on the sound card. Run this test with and without the headphones. If there is sound without the headphones, you are lucky. But if they are still needed to play sounds, this is definately a hardware problem.
If the above test results are negative I would replace the motherboard, I work at the Dell technical support in the Netherlands and above test is the easiest and fastest way to make sure if the problem is related to the motherboard.
If there is no damage to the headphones connector and the system, and you are still within warranty, you should call them today.
So... one way to find out. Run the test.
Message Edited by Pixal on 09-15-2005 03:51 PM