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Stuck at Dell Login Screen
My laptop is not booting. At power up, I see the Dell logo. If I touch *any* key, a horizontal blue bar appears at the bottom. F12 nor F2 work (they activate the blue bar).
What's going on? This thing worked fine yesterday.
ejn63
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December 10th, 2017 07:00
System model?
Reset procedure: unplug, remove or disconnect battery. Hold the power button for 30 sec. Remove and reinstall memory modules and hard drive. Power on AC only - if it will, but won't with the battery, the battery is bad.
If it still won't get past POST, unplug everything USB and try again.
If you then still get nothing, it's likely a bad mainboard.
richbuff
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December 10th, 2017 07:00
Thanks! It's an inspiron 15 (5000 series). I'm digging in.
richbuff
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December 10th, 2017 07:00
Yup....bad battery. When I removed the battery, I can boot. Even with AC power, the battery is interfering with the boot process. I don't understand it, but at least I can work. :-)
Thanks, ejn!