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July 3rd, 2012 23:00

Studio 1555 boots up but screen stays off - Still

I thought this problem was fixed when I upgrade the BIOS but it's back....
When I turn on the laptop it boots up fine but the screen stays blank (OFF). At first I thought it was the magnetic lid switch staying stuck in the off position. So before pushing the power button, tapping the laptop several times near the left click button, usually fixes the problem - it boots up fine with the screen. But I'm not sure if the problem is switch-related or hardware related for 2 reasons: 1. Tapping the laptop after it's already on, never turns the screen on; 2. After it's on and working I can close and open the lid a 100 times and it turns off and on fine. When I upgraded the BIOS the problem went away for a while but it has returned. Any suggestions? Thanks.

3.8K Posts

July 4th, 2012 01:00

Hi,

Welcome to the Community. Which version of Bios do you currently have on your computer? Check if there is an update version on the support site for your system.

I also suggest you try and reseat the LCD cable once. Use the below link for help. I do not recommend this step if you have an active warranty.

support.dell.com/.../display.htm

Thank you

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