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118539
Studio XPS 1645 Hard drive replacement
My out-of-warranty failed a hard drive diagnostic test several times: I believe failure is about to happen. There are no issues with potentially losing data because I store no data on any boot drive.
The strange coincidence is that I have already paid for out-of-warranty service to resolve an issue with the back-lit keyboard: The light stopped working several months ago and I'm really not comfortable messing with that myself. But because I use this laptop to teach classes in a dark room, I really need the back-lit keyboard.
- Should I have Dell replace the HDD while they have it?
I've serviced my own desktops for many years, but have never worked on any laptop. Is replacing a laptop HDD any more difficult than replacing a desktop HDD?
Part of me thinks I should just tell them to take care of it and bill me accordingly, but I believe I will pay way more than I should for an HDD I wouldn't select myself.
Or, should I quickly get the drive of my choice (a WD Scorpio Black) and reinstall Win7 Pro before I send it back?
Note: I only use this laptop when I am on the road, so installing an SSD is not worth the investment. I can get a WD drive for $70.
I need to decide quickly because I'll be shipping this out this week, so any advice would be appreciated.
Thanks.
dg
Philip_Yip
7 Technologist
7 Technologist
•
16K Posts
1
December 11th, 2012 11:00
That system configuration is pretty cryptic, from what I gathered, you should have:
• ATI Video Card
• Intel WiFi Link 5300 Card
• Dell Bluetooth 370 Card
• No Mobile Broadband Card
So for Windows 7 64 bit:
BIOS
A13 http://ftp.dell.com/bios/R301261.exe
System Utilities
Dell System Software http://ftp.dell.com/utility/DELL_SYSTEM-SOFTWARE_A01_R260745.exe
Chipset
Intel PM45 Express Chipset Family, GM45 Express Chipset Family, PM55 Express Chipset Family, Cantiga Chipset, HM57 http://ftp.dell.com/chipset/R228043.exe
Ricoh Card Reader R5C833, CardReader R5U230 http://ftp.dell.com/chipset/R234107.exe
CPU
Intel Turbo Boost Technology Monitor Software http://ftp.dell.com/chipset/R258794.exe
SATA
Intel Matrix Storage Manager - Notebooks, http://ftp.dell.com/SATA/R233884.exe
Input
Synaptics Synaptics TouchPad http://ftp.dell.com/input/R271843.exe
ITE IT8512 CIR Receiver http://ftp.dell.com/input/R227772.exe
Video
AMD ATI Mobility Radeonâ„¢ HD 3650, ATI Mobility Radeonâ„¢ HD 3450 http://ftp.dell.com/video/R257949.exe
Ethernet
Broadcom BCM5784M http://ftp.dell.com/network/R227595.exe
Audio
IDT 92HD73C1 Audio http://ftp.dell.com/audio/R261324.exe
Wireless
Intel 5300 http://ftp.dell.com/network/R246753.exe
Application
Dell Quickset http://ftp.dell.com/app/Dell_QuickSet_A07_R272666.exe
Bluetooth
Dell Bluetooth 370 http://ftp.dell.com/FOLDER94296M/1/R226750.exe
Shag.
4 Posts
1
August 10th, 2013 18:00
if dell wants to charge you for a hard drive then dont buy from dell. If it is under warranty due to physical damage then they should replace it for free. Hard drives on amazon are cheap. Also consider buy.com for hard drives!
LawrenceSoCal
23 Posts
0
December 9th, 2012 16:00
You will most likely pay a significant premium to have Dell do the work. Replacing a notebook HD is usually less work than a desktop as the drive is quicker to get to than a desktop you usually have to move out from under the desk, unplug, etc. There is usually one or two screws holding the drive cover, slide out, replace drive and be on your way. pretty simple. I totally get a full SSD not being worth it for your usage scenario, though I cringe at the thought of having to wait on a regular HDD. But I noticed Seagate Momentus XT 750GB (hybrid) drive on sale recently - worth checking out?
dg27
675 Posts
0
December 9th, 2012 17:00
Thanks once again, Lawrence for your advice.
I'll check out the Momentus.
>> though I cringe at the thought of having to wait on a regular HDD.
I assume you mean in terms of usage, right?
dg
dg27
675 Posts
0
December 9th, 2012 20:00
I went with the Seagate Momentus XT 750GB (thanks). It'll arrive on Tuesday.
I have both Acronis Bootable Media and an Acronis .tib file.
I think I know what the advice will be, but should I try to restore using the Acrons or do a clean install?
I dread the latter...
dg
dg27
675 Posts
0
December 9th, 2012 20:00
Thanks, Tesla.
I'll probably try to restore with Acronis first, but I'm not counting on that. Haven't done a Win 7 clean install in a while. I have the OS disc and there are like four discs with drivers. Is it really necessary to download new ones from the Dell website? The last time I went there for another machine it was a nightmare because of how disorganized it was (and it listed drivers I knew didn't need even though I had entered my service code.
I believe the drivers have to be installed in a very specific order, right? If someone can point me to latest greatest "clean install guide" that would be a tremendous help.
This is the one I have bookmarked:
http://en.community.dell.com/support-forums/software-os/w/microsoft_os/1434.1-1-a-clean-install-of-windows-7-on-dell-systems.aspx
Is this it?
dg
Tesla1856
8 Wizard
8 Wizard
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17K Posts
0
December 9th, 2012 20:00
Restoring Images (Acronis or otherwise) is always an adventure when changing drive and partition sizes. I think I would try a bare-metal restore (using Acronis boot-disc). If that doesn't work, clean install Windows, load latest drivers, load apps, and install Acronis. Selectively restore any required data files.
It was smart to Acronis image whole machine first (hopefully you had "Verify Image after Creation" option turned on). You really can't go too wrong if you have that Image.
I'm pretty sure the caching part of the Seagate Momentus XT is transparent to the machine and OS (nothing special to do ... other than instructions and/or software that comes with the drive).
dg27
675 Posts
0
December 10th, 2012 13:00
OK, I went to this clean install guide and attempted to download the drivers that apply to my system. But I must admit I'm kind of concerned that some of the drivers that were listed might not apply to my system at all.
Is there anything horribly wrong with using the discs I got from Dell when I bought the system?
I followed the advice in the clean install guide referenced above and made individual folders:
There were several folders the guide recommended that I didn't use because I don't think they apply to my system:
It's entirely possible that some of these folder names are actually referring to drivers that are labeled differently on the Dell Driver download page; for example I have Bluetooth, but there wasn't any driver that referred to Bluetooth on the drivers page.
How can I be sure I'm installing all of the drivers I need?
dg
Philip_Yip
7 Technologist
7 Technologist
•
16K Posts
0
December 10th, 2012 14:00
Please provide us your original system configuration (don't post your Service Tag).
Go to http://www.dell.com/support/home/us/en/ussoho1?c=us&s=soho&cs=ussoho1&l=en
Enter in your service tag
Select Original System Configuration
Maximise components and paste the information:
dg27
675 Posts
0
December 10th, 2012 15:00
Thanks so much for the quick reply. Here it is, below. I wasn't sure whether to delete parts of this (I hope pasting it like this is what you meant):
LawrenceSoCal
23 Posts
0
December 10th, 2012 20:00
My comment on waiting on a regular HDD - correct, referring to slow latency during regular usage. I'm spoiled by SSD. I hope the hybrid drive works well for you.
First - you could always do a full drive copy from the original drive (as it hasn't failed yet). You would need the ability to see both drives at same time (could use your desktop or laptop with adapter cable (or optical drive hdd carrier if tour laptop model supports such as the Latitude's do).
- with desktop - old and new laptop drives as slaves drive - use Acronis to do a drive copy from one to the other?
A fresh install woudl be my last choice. It's not hard, I do lots of server installs all the time. more desktop/laptop than I care to recall. no brownie points. so if you have a decently working system, then why not use a restore of it? much quicker than the time to reinstall OS and applications - fairly tedious imo
Good Luck
And let us know how the Seagate hybrid drive works in practice after a few days/weeks of use
dg27
675 Posts
0
December 10th, 2012 21:00
Lawrence: Thanks. One change of plan though: Went for this instead of the hybrid:
Samsung 840 Series Solid State Drive (SSD) 250 sata_6_0_gb 2.5-Inch MZ-7TD250BW
Not the Pro version, but still it's my first foray into SSD territory...
It wasn't much more than the SG hybrid and since I don't keep data on the boot anyway, I was paying for real estate I won't use.
Wish me luck. :emotion-3:
dg
dg27
675 Posts
0
December 11th, 2012 11:00
natakuc4:
Thank you so much for going to the trouble of gathering these links. This is outstanding: a real service that is commendable. I'll be gathering these drivers today; expecting to get the SSD on Friday.
You've saved me a lot of potential grief and loss of sleep.
I use this laptop exclusively when I travel internationally and I'm away for a month at a time, so I was kind of lucky that I discovered the pending HDD failure before I left, while I still have time to address it.
Thanks again. I'll post back when I get it up and running or if I run into any issues (hopefully I won't).
dg
dg27
675 Posts
0
December 13th, 2012 05:00
Installed the Samsung last night (a snap) and did a clean install of Win7 Pro. Followed the procedures outlined in the "Clean Install" Wiki and followed the recommendations from natakuc4 for the drivers.
Three issues arose:
Thanks again to everyone who helped out: I must say this was a breeze. The Win7 install took less than 20 minutes. Every time the screen said "this should take a while" that step was done in seconds.
I feel like this has created a monster though. Now I must get an SSD for my main machine (XPS 9100). The boot time is under 10 seconds.:emotion-2:
dg
LawrenceSoCal
23 Posts
0
December 14th, 2012 18:00
dg
i recommend reading anadtech's most recent article on spare area on SSDs. short version - your sustained/average IOPS (as well as maximum latency) are greatly reduced when you maintain in the area of 25% spare area (both mfg created plus unused space). Filling up an SSD and operating that way for any length of time is a really bad idea. just a word of warning/advice
As for the SSD for the 9100. YES! I've got a 60GB boot SSD, the original drive for data, and other SSDs for VMs. When 60GB SSDs were on sale for $30-40, that seemed ideal for a boot only drive, but companies must have blown out their old inventory, as I don't see those sales any more (only larger drives). You will get spolied real fast, and it is hard to go back to a regular HDD :(