Highlighted
hrst
Copper

Switchable graphics - not switching

I just bought a dell inspiron 15R- 5520, with switchable graphics.

I am unable to use my ATI graphic card for the games and other applications which I use. The intel graphic is being used for every App.

When I disable the Intel graphics hardware (to force the ATI mobility card to be default) then the screen goes to 800x600 and I can't switch to another resolution or access the CCC.

Also, if I am accessing a game that profiles my hardware, it only has Intel HD integrated graphics listed. Even I switch the program under Switchable graphics to be high performance.

Also, if I download the AMD/ATI driver to automatically tell me what I need, I get an error saying that AMD/ATI cannot update due to incompatible hardware/software...etc.

I've already re-installed the original drivers by doing a clean OS install twice and the same things happen.

I only really care about using the ATI mobility dedicated graphics which is why I bought this setup, but I can't even tell if its working and it seems some programs only use the intel setup anyways. I dont care about the Intel graphics and am not bothered if i have to disable them.

Any additional thoughts or tips?

Thanks.

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17 Replies
ejn63
Diamond

Re: Switchable graphics - not switching

There is an order of installation of drivers that must be followed when you do a manual install.  The two critical pieces are the Dell notebook system software and the Intel chipset driver -- without these, many other drivers -- including the ATI Catalyst drivers - will not work properly.

See step 4, here

support.dell.com/.../document

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Re: Switchable graphics - not switching

i have the same problem can any one help us

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yeuemmaimai
Silver

Re: Switchable graphics - not switching

my 3450 had AMD drivers and I also could not use the automated installer so I downloaded and installed the drivers manually by picking Radeon HD Series and Windows 7 x64. Driver is now version 12.8 and everything is as it should be.

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markoy
Copper

Re: Switchable graphics - not switching

Hi there, iam just wondering how did you order a 15R 5520 with switchable graphics because iam trying to do so but it doesnt show in my configuration page :/

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amardeep
Copper

Re: Switchable graphics - not switching

Dude I got exactly the same problem in my inspiron n5520, in fact when I start dell support center and view the system cofiguration it does'nt detect any amd hd 7670m card and shows only the intel hd 4000 card... although i can see it in the device manager. And playing games is like self torture as it doesnt switch to hd7670 and plays on intel hd 4000 even in the high performance mode...dell seriously needs to look into, this lots of people are having this issue.

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cooola00p
Bronze

Re: Switchable graphics - not switching

me too having the same problem....I have an inspiron 4050 running on a Ati card and same thing is happening to my laptop tooo....its just getting into my nerves and iam wondering whether it has a graphics card or not????????

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XEB
Bronze

Re: Switchable graphics - not switching

i am having exactly the same problem if anyone finds any solution please do let me know @ <ADMIN NOTE: Email id removed per privacy policy>

did anyone contacted dell for this issue ? on call?

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iXaaDi
Bronze

Re: Switchable graphics - not switching

God! i have the same problem as well :C

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talha khan
Bronze

Re: Switchable graphics - not switching

Catalyst control center not starting, error: there are curently no setting that can be configured using catalysy control center .

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