Highlighted

Touch Volume Controls Not Working on Studio 1735

I just set up a brand new out of the box Studio 1735, and already having an issue. It seems that the touch sensitive controls at the top of the keyboard all work except the volume up/down. Down works occasionally but up isn't working at all. I press my finger down on it, tap it, slide across it, nothing. I can turn the volume up and down manually through the volume control, but not with the touch button.

 

Please help as this is very annoying and dissapointing on a brand new system.

0 Kudos
31 Replies
ChrisRB
Bronze

Re: Touch Volume Controls Not Working on Studio 1735

i hope u get help from someone... i got a Studio 1535, also brand new, that has an issue... the sound just stops working, asked for a replacement, the replacement has the same issue... with the 1st one it took the technical support team a week connecting to the system to see what is wrong, no answer... i wonder what they will tell me tomorrow and i will call them again and tell them that they will receive both systems back and that i want a refund!!!

 

but anyway, just wanted u to know that u are not the only one facing problems with brand new products from Dell, that they are very proud of!

0 Kudos
ZEEGAR
Bronze

Re: Touch Volume Controls Not Working on Studio 1735

I got a 1735 that is about a week old, I currently have both problems.  I reinstalled with Windows Ultimate and all of my touch buttons do not work, and my sound has never worked from the start.  Really disapointing to hear technical support could not help, otherwise love the laptop, and would hate to see it have to be returned!

 

Keep me posted guys, as I will you!

 

Zeegar

0 Kudos

Re: Touch Volume Controls Not Working on Studio 1735

Hmm I haven't noticed anything with the sound, yet. I'll have to keep an eye on it.
0 Kudos
ZEEGAR
Bronze

Re: Touch Volume Controls Not Working on Studio 1735

Could I ask you, what driver you are using for your sound chip.  I'm serious the sound has not worked on mine since the day I received it, I just have not had a chance to call Dell yet about it. I currently have the IDT driver installed, and it say there are no problems. Also do you know what driver gets the touch buttons at the top working? (Volume, eject...etc)

 

Would be a great help!

 

Thanks In Advance!

 

Zeegar

0 Kudos
ChrisRB
Bronze

Re: Touch Volume Controls Not Working on Studio 1735

my laptop works fine now, i have the IDT sound driver also, my sound problem was caused by a conflict between yahoo messenger 8.1 and Vista
0 Kudos

Re: Touch Volume Controls Not Working on Studio 1735

We have yet to have any issues with the actual sounds, its just the touch sensitive volume up and down button that's driving me nuts.
0 Kudos
ZEEGAR
Bronze

Re: Touch Volume Controls Not Working on Studio 1735

Thanks for the heads up about Messenger! I will check if it is running and disable it, or even uninstall it, since I never use it!

 

Again thanks!

 

Zeegar

0 Kudos
ChrisRB
Bronze

Re: Touch Volume Controls Not Working on Studio 1735

i now use yahoo messenger for vista BETA version and the sound works fine
0 Kudos
tvdpjls
Bronze

Re: Touch Volume Controls Not Working on Studio 1735

My sound bottons would not work and when I went into the control panal -sound-and then checked the level on my speakers there was a little button that showed the speaker crossed out.  (like a no smoking sign but a no speaker) After I clicked on that my buttons worked....
0 Kudos