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Unable to open Microsoft Word Starter 2010

I just bought a Dell N5110 (64 bit OS) 2 months ago, and I am unable to open Microsoft Word Starter 2010.  I was getting a message that the program needed to be repaired, so I did that in Control Panel, and it downloaded some files.  However, now when I try to open it up, I am getting another error message - "Microsoft Office has encountered a problem with licensing and will need to close.  If the problem persists, uninstall and reinstall your product."  I never received any installation disks as the program came already installed on the laptop.  Anything I can do to get the program working?  Thanks.

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6 Replies
Moderator
Moderator

Re: Unable to open Microsoft Word Starter 2010

Hi funkyguitars,

Welcome to the Community,

You can try the solution given by Mary G in the post below:

en.community.dell.com/.../20084060.aspx

Let me know if it works.

Thank You

Dell | Social Media Outreach | Global Social Media & Community




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Re: Unable to open Microsoft Word Starter 2010

Thanks Roshan, I gave that a shot, but still get the same licensing problem error message.  Any thing else I can try?

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Moderator
Moderator

Re: Unable to open Microsoft Word Starter 2010

Hi,

Private message me your system service tag number.I will check on this and see if there is anything else that can be done.To private message accept my friend request,click on my user name and click start conversation.

Thank You

Dell | Social Media Outreach | Global Social Media & Community




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Levi Atkin
Copper

Re: Unable to open Microsoft Word Starter 2010

I too have this problem. Please may you help as i get this message everytime i try to open word.

MS office has encountered a problem with licensing and will need to close. If this problem persists, uninstall and reinstall your product.

Thank you Levi

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Re: Unable to open Microsoft Word Starter 2010

I did a factory reset, this fixed it, but it's kind of a scorched earth fix as it wipes the hard drive clean.

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janeGI
Copper

Re: Unable to open Microsoft Word Starter 2010

This is an unacceptable way to fix this.  Dell should be more supportive with this feature. I am having the same problem and this may be a deal breaker for me to buy a Dell again.

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