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ajoop10
Copper

Webcam not detected in Dell Inspiron 14z

I have a Dell Inspiron 14z (N411Z ).  My integrated webcam is not visible in the device manager and there are no undetected devices or question marks either.  I have tried everything so any help would be greatly appreciated.  Thanks!

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22 Replies
Moderator
Moderator

Re: Webcam not detected in Dell Inspiron 14z

ajoop10,

 

Did you recently install/reinstall the operating system? If yes, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order

Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.

Try reading...

Troubleshooting the Dell Webcam and Dell Webcam Central Software

You can try this file, also known as Dell Webcam Central.

Create a new unrestricted user account and try the webcam. Did the webcam work?

If yes, log out and log back in to your account and try the webcam. Did the webcam work?

If no, then the webcam became detached from the motherboard, usually near the webcam

If your computer is under warranty, contact Dell Tech Support

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Joe Bob
Copper

Re: Webcam not detected in Dell Inspiron 14z

The same thing is happening to my daughter's 14z. Her webcam worked a week ago and now it is no longer detected. The only changes that have occurred since it last worked are Windows updates. I tried reverting with System Restore, but it was not activated and there were no saved restore points. When I look at the Device Manager, there isn't any Imaging Devices category in the list. Has anyone else seen this who has applied Windows updates to their 14z?
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Moderator
Moderator

Re: Webcam not detected in Dell Inspiron 14z

Joe Bob,

 

Did you try creating a new unrestricted user account?

 

The other option is the webcam came loose from the motherboard, usually at the top of the screen, near the webcam. The connection is where most people open their laptop screen.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Joe Bob
Copper

Re: Webcam not detected in Dell Inspiron 14z

I was just able to get access to her computer and tried creating a new account as well opening up the cover to make sure the webcam is firmly seated....still no luck.

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Moderator
Moderator

Re: Webcam not detected in Dell Inspiron 14z

Joe Bob,

 

If under warranty, contact Dell Tech Support. If not under warranty, try unplugging the webcam and plugging it back in.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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zacrifice
Copper

Re: Webcam not detected in Dell Inspiron 14z

hello, i have exactly the same problem.... no imaging device and the support doesn't give me any drivers for the webcam... the chat support told me to follow the steps above but it doesn't work

zack

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Moderator
Moderator

Re: Webcam not detected in Dell Inspiron 14z

zack,

 

Did you recently install/reinstall the operating system? If yes, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order

Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.

Try reading...

Troubleshooting the Dell Webcam and Dell Webcam Central Software

You can try this file, also known as Dell Webcam Central.

Create a new unrestricted user account and try the webcam. Did the webcam work?

If yes, log out and log back in to your account and try the webcam. Did the webcam work?

If no, then the webcam became detached from the motherboard, usually near the webcam

If your computer is under warranty, contact Dell Tech Support





Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Duffmid
Copper

Re: Webcam not detected in Dell Inspiron 14z

I had this same problem and I think it happened after a windows update and the solutions posted here were not helping, but I did find a solution and wanted to share to see if it will work for others.

Go to the Microsoft Fix It page here http://support.microsoft.com/fixit/

(I think I just skipped the section under #1)

Under 2 select "Play games, music or sounds, pictures or video"

Under 3 hit the button for "Run Now" next to "Hardware devices are not working or are not detected in Windows"

It will download a trouble shooting .exe  I ran it and it said something about hardware devices having been changed but not scanned, clicked okay, and when it was done I had my webcam back.

Hope this helps someone else.

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zacrifice
Copper

Re: Webcam not detected in Dell Inspiron 14z

thanks for your tip, but unfortunately this did not work... actually my webcam suddenly started working again about 2 weeks ago and i thought the problem was resolved... after about a week it suddenly stopped again and i don't know why.... zack

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