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16241
White Screen
I'm having a problem with my Inspiron 3500 system. Occassionally, the screen suddenly turns white. The computer itself is still working fine, as I found out when I attached an external monitor to it, but the screen is blank and white. This happens nearly randomly, as sometimes it occurrs after the computer has been on for awhile and sometimes it occurrs seconds after I turn the computer on. I have sent my compter to Dell Technical Support twice for the problem. The first time, they replaced the Bios and the RAM, and sent it back. It worked fine for about a month until the problem again started happening. The second time, they sent it back to me after two days with a letter that said that they could find nothing wrong with the computer. Yesterday it happened again, and I am not able to get to any of the files on my computer. I am in college and exam time is fast approaching, and I was wondering if anyone had either heard of the problem before or could offer some help or both.
DELL-Rance
298 Posts
0
September 28th, 2000 03:00
You mentioned that you weren't able to get to files on your computer. Are you able to boot into Windows? If not, exactly what occurs? This sounds like a completely different problem than your LCD going white. Also, what Operating System are you using?
sltnelson
1 Message
0
September 28th, 2000 21:00
UrBluDevil
2 Posts
0
September 29th, 2000 00:00
- UrBluDevil:
-
- You mentioned that you weren't able to get to files
- on your computer. Are you able to boot into Windows?
- If not, exactly what occurs? This sounds like a
- completely different problem than your LCD going
- white. Also, what Operating System are you using?
-
-
-
-
The main reason why I'm not able to get into my files is because the computer screen goes white and without the help of an external monitor, I'm not able to see where my mouse is to access my files, or even what windows are open, etc. I'm using Windows 98 Second Edition and the computer will work fine (As evidenced by the fact that I'm writing you this) after hooking up an external monitor to my system.
harmonee
148 Posts
0
October 2nd, 2000 17:00
DELL-Rance
298 Posts
0
October 7th, 2000 03:00
The next time this happens try moving your system around, tilting it, turning it upside down. Also try wiggling the LCD towards its open and closed positions. If you are able to temporarily correct the problem doing this then there may be a loose cable. I would recommend updating yoru system's BIOS version and reinstalling your video driver just to be sure the problem isn't software related. If you have already done this and the problem continues then your video adapter or LCD may be defective and your system will probably need to be serviced to correct the issue.
For additional assistance if necessary, please contact our Mobile Computing Hotline at 800-822-8965 for Government/Education Accounts, 800-234-1490 for Corporate Accounts, or at 800-247-9252 for Direct accounts. You will be connected to a Latitude/Inspiron Technical Specialist who will help you resolve the issue over the phone or arrange the appropriate service.
Screen Burnt
3 Posts
0
January 9th, 2005 20:00