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shurakbh
Bronze

XPS 13 bezel

A three-week old XPS 13 (9343), I've been very gentle with it, and now this. You can sort of push it back in, but after the lid is closed for some time and then opened, it's back. 

Is this normal? Is it fixable? Am I insane to be complaining about something like this?

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11 Replies

RE: XPS 13 bezel

Hi shurakbh,

 

Thank you for reaching out to us here, we request you to help us with the service tag of the system and your contact information including name, primary and secondary phone number, email address, shipping address and the best time to reach you so that we could check and assist you further. We have sent you a friend request please accept the friend request and share the details on the private message, the private message option should be found towards the right hand side of the page.

Dell-Mohan G
Social Media and Community Professional
#IWork4Dell
Order Status
Download Drivers

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shurakbh
Bronze

RE: XPS 13 bezel

It's very nice to see Dell support actually reply (a rare event, it seems), but I do not see any friend requests or private messages. You can just email me directly at nedomacho-gmail-com, just replace the characters appropriately, and I'll send you the service tag, etc.

I am very seriously considering just returning this item, given, for the first time in years, a truly terrible experience with Dell.

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RE: XPS 13 bezel

Hi Shurakbh, We have sent you a friend request again, please accept the friend request and once you accept the friend request refresh the page so that you would find the private message option towards the right hand side at the top. Hope this helps.

Dell-Mohan G
Social Media and Community Professional
#IWork4Dell
Order Status
Download Drivers

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shurakbh
Bronze

RE: XPS 13 bezel

I am not sure I understand the purpose of all these actions, besides making it look like Dell actually replies.

I accepted your friend request and sent you a PM with requested info 24 hours ago. So far, nothing happened in response. 

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shurakbh
Bronze

RE: XPS 13 bezel

FYI, just set up the return. It's very hard to deal with poor quality control and what seems to be the new age of customer support.

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shurakbh
Bronze

RE: XPS 13 bezel

Just to follow up... Since I sort of fell in love with XPS 13 (despite the Dell's horrible customer service), I'd like to give this model another try and order a new one.

Can the owners carefully look at their bezel and see that the bezel insert is nice and tight throughout? 

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chang712
Copper

RE: XPS 13 bezel

FYI,

I have the exact same problem you had. I could post the same picture that you posted on the original post (the bezel is affected on the right bottom side as well). Because I don't want to go through the hassle of the replacement, spend a month without laptop (and possibly end up with the same problem...), I decided to let it go. I'll find a solution. As we say in my country, "you're never better served than by yourself".

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shurakbh
Bronze

RE: XPS 13 bezel

Hey, thanks for the reply. That's pretty sad, but at the same time this is what carbon fiber does, if no special measures are taken when machining the insert piece. It *** that for a $1000+ laptop one needs to exercise your native proverb, however wise it may be. Smiley Happy

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chang712
Copper

RE: XPS 13 bezel

The bezel itself is plastic-made.

I just feel like my user experience will be less affected if I don't let Dell's customer support handle it.

Whats worrisome, though, is that customers need to deal with so many issues with this laptop, even if this bezel thing is the one thing that bothers me. I understand this is a new product, but a manufacturer with so much history and experience as Dells' should know better.

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