The bottom side of my trackpad has recently been lifting about 1 mm above the rest of the laptop and has become increasingly hard to click near the bottom and basically impossible to click above the middle. Is it the battery bulging or can anyone help?
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I too have this problem. Mine is about 3-4mm raised now. I'm concerned about the potential battery issue (is that dangerous)... but to be honest I just don't want to have them send me a refurbished unit with god knows how many other gremlins in it.
Yes, a swollen battery is the likely cause, and yes, it is a safety issue. Have the battery replaced immediately -- whether under warranty (12 months old or less) or out of warranty (12 months or more old).
If you let it go much longer, you'll be faced with replacing not only the battery but also the outer casing of the system.
I called them and they set me up with a shipping label to send it in. Support was great, although she ran a diagnostic on the computer and the battery did not fail any tests, so she said it was NOT the battery.
Pretty sure it is the battery myself and wish they would send me a battery so I could replace it myself (electronic engineer so that's an easy task). She said she couldn't and that I have to send my whole unit in. Between my travel schedule and after having read on here that many people are getting inferior quality replacement laptops, I'm pretty nervous about that part.
There's no way to test for a swollen battery other than to open the case and physically check it. They won't replace the system - just the battery and (likely) the touchpad/palmrest assembly, which is probably toast now.
Yes, the touchpad is virtually impossible to depress, so for sure it is toast (I've been using external mouse).
Also, and perhaps critically, if I press hard just above the trackpad the screen glitches and the computer freezes... so I assume there is a stress fracture formed or forming in the logic board. I guess I need to articulate that to their support team in some way.
Will keep this thread updated for the benefit of others that may come across it. I was surprised that there were almost no references to this issue online.
It's more common with systems as they get older and far more common with Apple Macs than with PCs, but as manufacturers cram more and more cells into smaller spaces (removing the hard shell that used to be standard on batteries), it has been increasing in the PC world as well.
This issue has appeared on my 9550 as well. This is my 2nd unit after returning the first one due to a bad spacebar.
Did anyone indeed confirm that the battery swelling caused this? Is dell not willing to send a new battery or is there other damage to the trackpad and palm as a result of this swelling (as one has suggested above)?
I sent in the laptop and they replaced the battery. I'm not sure if they had to replace the trackpad also (conceivable given how bent out of shape it was).
Unfortunately when I got the laptop back I found that I was having boot issues and I had to reinstall Windows 10 from the OEM image. When I called to get support for the issue (which they caused) I was given a bit of a run-around (told I needed to pay for the premium support). And in addition they never even looked at the other reported issue... the right speaker is totally blown-out and squelchy/tinny.
I even got frustrated enough to file a BBB complaint.