Recently purchased the XPS 17 laptop, and first thing I noticed when I plugged in the adapter is that there is entirely too much play, it flops down and has fallen out quite a few times already. Have several other DELL laptops and those are still nice and tight even after years of use~ did they give me the wrong one?? I see no reason why a brand new plug/laptop should be this loose?
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The plugs are loose this way when jerked from the side and the plastic is broken.
it's brand new and was like this the day I first plugged the Adapter in~ nothing around it is broken...the plug just doesn't fit as it should.
delivery was on May 18th, didn't unpack until later on~ and then didn't actually use it or set it up right away... then, came online to see if I could find out anything on it. I have seen other posts from new owners that mention the same thing...but, last time I checked no one had replied to that post.
Can you tell me the fastest way to do that...seems that when I go to find help or contact info I end up going in circles, which is why I finally came here to post.