problem with my studio xps 1645 please help!!!!

Hi robert20,

The AC adapters shipped with the system are 90 Watt and 130 Watt. The AC adapter that would have been shipped with your system depends on the system's configuration. If your system was shipped with 130 Watt AC adapter, it is recommended to use the same Wattage of adapter, otherwise your system may not wok properly.

It is okay to play games on your system without the battery. Please share some more information on the issue with the games. Also, please let me know which AC adapter are you using with your system.

Keep me posted. Please reply for any further questions.

i use a 90 w ac adapter and when i turn on my laptop it's telling me that i

use a 90 w ac adapter and the laptop performance may not work properly .i

had buy my laptop from someone. i have seen on youtube someone who played c

all of duty modern warfare 2 on full hd =A0on ati mobility radeon hd 46701g

b and i barely play that game on medium detail but it's still causing me tr

ouble, the game runs ok for a moment and then for 2-3 second it frezees.

Hi robert20,

This can either be an issue with the ac adapter or the motherboard. Let's try and isolate the issue:

Check the ac adapter's status in BIOS:

• Restart your system and keep tapping 'F2' as soon as the Dell logo appears.
• Under 'Main', check the 'AC Adapter Type'.
• If it is 'None', reset the BIOS defaults.
• Press 'F9' for BIOS defaults.
• Press 'F10' to 'Save and Exit'.

Boot the system into windows. Place the cursor on the battery icon on the right bottom corner of the system and it will show either of the messages:

• Plugged in, charging.
• Plugged in, not charging.

In case of 'Plugged in, not charging' message, check the battery health meter:

• Click on Windows logo on desktop.
• Type 'Power options' in search bar above that.
• Click on Power Options.
• Check for the 'Battery Health Meter' among the different options on the left side of window.
• Go to 'Battery Health' tab to check the battery health.

In case you do not find this option, install Quickset application on your system:

• Click on the link: http://dell.to/Szx5Q7
• Select 'Single-file Download' and click on 'Continue'.
• Click on 'Save' and save it to desktop.
• Right click on it and select 'Run as administrator'.
• Follow the on screen instructions to install the application.
• Restart your system and check the battery health meter.

Also, connect an alternate ac adapter to check if that charges the battery properly.

I will also recommend you to update the system BIOS in case the message is 'Plugged in, not charging':

Note: Please save any unsaved data as your system will restart automatically after updating the BIOS. Disconnect all the external peripherals like printer, camera, scanner, external hard drive, flash drive etc. Also, the battery should be charged 10% or above.

• Click on the link: http://dell.to/Qv3zJd
• Enter your system's service tag.
• Go to 'BIOS' and select the BIOS.
• Click on 'Download Now'.
• Select 'Single-file Download' and click on 'Continue'.
• Click on 'Run' and follow the on screen instructions.

As far as the system freezing issue is concerned, I will recommend you to uninstall and re install the video driver:

• Click on "Start" and right click on "Computer".
• Click on "Manage" and click on "Device Manager".
• Expand "display adapter" and right click on the video driver and click on "uninstall". (Check the box to delete the software)
• Restart your system and open the link : dell.to/RVbyD3
• Enter your system's service tag and select the operating system.
• Go to "Video"and select the video driver depending on the video card your system has.
• Click on "Download File".
• Select "Single-file Download" and click on "Continue".
• Click on "Save" and save the driver on the desktop.
• Once the driver is downloaded, locate the driver on the desktop, right click on it and click on "Run as administrator"
• Follow the on screen instructions to install the driver.
• Restart the system and check if the issue is fixed.

Keep me posted. Please reply for any further questions.

Hi robert20,

I am sending you a friend request followed by a private message; please share your system's service tag. I will check the system's configuration and we will proceed accordingly.

Please reply for any further questions.