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the user profile service service failed the logon
Hi, new to the forum, hope this is in the right place.
I have an Inspiron 1564 laptop, and this morning when I tried to log on, I get this message "the user profile service service failed the logon. User profile cannot be loaded."
Googling this phrase gave me this page on Microsoft support: http://support.microsoft.com/kb/947215 but the solution there does not work for me because I am still stuck on the login screen. I cannot log into the computer, and so I cannot get onto the computer. I had to use another computer just to get online to search for assistance. What can I do to fix this?
Thanks in advance.
JinnTolser
3 Posts
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September 15th, 2010 21:00
Does nobody have any idea what could be causing it?
One time when I started up, it gave me the choice to boot into Safe Mode. I tried that and it worked fine, so I backed up my data while I could get at it. But when I restarted and tried to boot up again normally, I was right back to square one where it won't let me log in.
JinnTolser
3 Posts
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September 16th, 2010 21:00
Anybody?
rbamade
2 Posts
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February 20th, 2011 19:00
Did you ever figure this out? Am having same problem, but am not getting access to files in the safe mode. thanks!
mitchking
6 Posts
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September 12th, 2013 18:00
Have same problem. Password is definitely correct and has worked every other day. Am trying to use Inspiron N5110. Did you ever solve the problem?
Thanks in advance
ejn63
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September 13th, 2013 05:00
The most common cause of this problem is a failing hard drive. Power on, press f12 a few times and boot to the Dell diagnostics. Run an extended (takes about 2 hours) test - NOT just the quick 10-minute test.
Dell-Rajesh R
3.3K Posts
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September 13th, 2013 14:00
Hi mitchking,
Are you not able to log in using the same password?
Kindly private message me the service tag of the computer so that I can check what best could be done. To private message the service tag click my User name and click Send Private Message.
Awaiting your response!
mitchking
6 Posts
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September 15th, 2013 12:00
I tried this, thanks. My hard drive passed the test with flying colours but I still can't log on. Any more ideas?
Cheers
frankiesar
1 Message
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November 17th, 2013 09:00
I'm having the same problem how do I fix this?
mitchking
6 Posts
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November 17th, 2013 12:00
What I eventually did was to phone up Dell and pay £69 to have the problem fixed remotely -they tried to flog me other stuff but I went for the cheapest package. Mine was a software problem, you could test the hardware in case you can fix it yourself.
If you have a knowledgeable friend or a local computer shop then there may be a cheaper way.
Cheers,
Martin