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Capture Log Files for Troubleshooting - Dell ImageAssist

If you have issues during the image capture or restore process - while in the Dell DIA USB PE environment, here is how to capture log files and screenshots for troubleshooting:

  • F9 – captures a screenshot and creates a jpg immediately
  • F8 – zips the log files and pictures and allows you to put them in a location you choose
 
Here are some other log locations that are helpful for troubleshooting issues from the OS layer.
 
Log file location
Description
%WINDIR%\Panther\DTRI\Logs
Location of ImageAssist logs.
$windows.~bt\Sources\Panther
Log location before Setup can access the drive.
$windows.~bt\Sources\Rollback
Log location when Setup rolls back in the event of a fatal error.
%WINDIR%\Panther
Log location of Setup actions after disk configuration.
%WINDIR%\Inf\Setupapi*.log
Used to log Plug and Play device installations.
%WINDIR%\Minidump\*.dmp
Location of log minidumps from bug checks.
%WINDIR%\System32\Sysprep\Panther
Location of Sysprep logs.

Contact our Global OS Imaging Helpdesk for support with troubleshooting the log files.